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Quickbooks Server Access is Slow

Mahlon Otero
Mahlon Otero asked
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Last Modified: 2019-06-16
One of my client's Quickbooks access gets slow when multiple users access to server where QB is hosted. I checked the processing power available, and RAM, CPU, and Ethernet usage is between 10%-20%, so that shouldn't be the cause of the issue. Other users accessing files on the server don't seem to be having any issues.

Rebooting either the workstation or the server seems to help, although it can be tedious to reboot on a regular basis as it's proved to need.

Any ideas on how to keep Quickbooks running at it's best?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
One user has issues, others do not - you said above.

Make sure the Server make sure that it is running, it is the same version as Desktop QuickBooks, and that Server QB services are all running.  

Then, reinstall QuickBooks on the client machine.

If all that fails and it is just one user, you may need to rebuild their computer.
Mahlon OteroOwner / IT Specialist

Author

Commented:
Only one user is accessing QB. The QB server also hosts files such as Word and Excel docs, and the users don't have any issues when they access those.

It runs well, until multiple people start connecting to the server for various tasks, or if the server/workstations haven't been shut down in awhile (1 week).
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Yes. I understand, but if all the QB workers are fine except for this one, this user's workstation is suspect.

You could try an operating system Repair Install to see if that helps
Mahlon OteroOwner / IT Specialist

Author

Commented:
There is only one QB worker, everyone else is simply accessing files on the same server from a mapped drive. The QB user is the only one experiencing issues.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am not clear. Do you mean other users can use the SAME computer as the problem user with no issue?

Or do you mean one computer of several is having issues?

I understand the server is working correctly
Mahlon OteroOwner / IT Specialist

Author

Commented:
The server hosts both files and QB. Only one user accessed QB, and encounters slowness with just QB when other users are accessing files on the server from their own computers.

Hope that clears things up :)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So that means one computer is a problem workstation as I mentioned earlier.

Try reinstalling QB on this problem computer.
Then try an operating system Repair Install.
Finally, if both the above fail, rebuild the problem computer.
Owner / IT Specialist
Commented:
This one is on us!
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