Redirects in SquaredSpace are Broken

Richard Schierer
Richard Schierer used Ask the Experts™
on
I have a client that was contracted to make some changes to a website from SquaredSpace. https://www.thelearningcurvelkn.com
The website offers classes for high school kids to help them prep for the SAT/ACT tests.
Originally when you clicked on a link to a class, it took you to Eventbrite for more information and to register and pay.
To save money, they decided to drop Eventbrite and use SquaredSpace's e-commerce.
She set it up correctly. Now when she clicks on the calendar entry, she gets the following error:

We couldn't find the page you were looking for. This is either because:

    There is an error in the URL entered into your web browser. Please check the URL and try again.
    The page you are looking for has been moved or deleted.

You can return to our homepage by clicking here, or you can try searching for the content you are seeking by clicking here.

If I click on a button at the top of the website, called Classes & Bootcamps, it will redirect me to the classes, I click on the class of interest and then the description page with the shopping cart appears.

I can't get the URLs to change. They use SLUGS which can't be changed when I go into the options of the page.

The page with the problem directs me to : /new-events/class/jumpstartmath1
the button directs me to /class/jumpstarttomath1

This is the first time for me working in SquaredSpace, so I am learning everything first hand.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Fractional CTO
Distinguished Expert 2018
Commented:
SquareSpace is a closed, black box.

Only hope of fixing any SquareSpace oddity is to open a ticket with SquareSpace support.
Richard SchiererOwner & Chief Technologist

Author

Commented:
Thank you David for fast response.
I will have the client do just that!
Happy Father's Day!
David FavorFractional CTO
Distinguished Expert 2018

Commented:
You're welcome!

Enjoy your Father's Day too!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial