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Word 2011 for Mac not attaching documents as attachment to MacMail

The envrionment is MacOS Mojave (most recent updates are applied), Office 2011 for Mac (most recent updates are applied) and MacMail being used with an Exchange account. Our client is no longer able to attach documents from within the File > Share menu in Word or Excel to MacMail (new message), MacMail shows in the foreground, but a new message is not created. This worked, according to our client, until recently.

The client does not want to switch to Microsoft Outlook, but an upgrade to a newer version of Office, if a solution, might be considered.

We have tried everything we can find via Apple Support and other resources (e.g. making sure MacMail is the default mail client), and options to check and/or repair permissions have been removed form Mojave. Any suggestions would be appreciated.

Kenza Cohen

By default Microsoft Office should use the default mail handler for the sharing of documents unless a registry entry has became corrupt. I would personally do a re-install of Office for Mac and make sure the Updates are all up to date.

If that fails it seems to me that the Mac Kernel is not actually processing the command successfully

Eoin OSullivan

Do other applications open MacMail New Email links .. for example a MAILTO: link in Safari or other web browsers on OSX?

That would indicate that the NEW MAIL feature in MacMail is probably not the specific issue.

EMJSR

ASKER

We will test MAILTO: links from other applications. An Office reinstall at this point may not be feasible, but that's certainly an option. Thank you so far for the suggestions.

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