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your email address and UPN are same ? if user principal name is different.. then instead of email address use the user name as UPN
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your email address and UPN are same ? if user principal name is different.. then instead of email address use the user name as UPN

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Yes, the UPN and e-mail address are the same.
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Yes, the UPN and e-mail address are the same.

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Product: Microsoft InTune Company Portal<br />
Scenario: User is unable to authenticate when with InTune when they enter their e-mail address and active directory password.<br />
Note: Multi-factor authentication is being used when enrolled in Microsoft InTune.<br />
Additional information: The user was enabled with Multi-factor authentication with their e-mail address and then their username.<br />
<br />
Things to try next: Disable Wi-Fi and authenticate with InTune with a cellular network via a hotspot from another phone.<br />
OS: Arnold device<br />
<br />
Confirmation: I confirmed that the user can login to the web based version of Microsoft InTune.<br />
Things to be tried next, authenticate with InTune on another device, let say another Android or an iOS device.<br />
I was also thinking of looking up Microsoft InTune FAQ<br />
Any more ideas?
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Product: Microsoft InTune Company Portal
Scenario: User is unable to authenticate when with InTune when they enter their e-mail address and active directory password.
Note: Multi-factor authentication is being used when enrolled in Microsoft InTune.
Additional information: The user was enabled with Multi-factor authentication with their e-mail address and then their username.

Things to try next: Disable Wi-Fi and authenticate with InTune with a cellular network via a hotspot from another phone.
OS: Arnold device

Confirmation: I confirmed that the user can login to the web based version of Microsoft InTune.
Things to be tried next, authenticate with InTune on another device, let say another Android or an iOS device.
I was also thinking of looking up Microsoft InTune FAQ
Any more ideas?

User is unable to authenticate when with InTune when they enter their e-mail address and active directory password.

Microsoft applications include a variety of software programs, including development and digital authoring programs (Expression and Media Center), educational programs, Internet software, including Essentials, Skype and the Live family, anti-virus, productivity applications and suites like Office, Excel, Word, Outlook, Access and PowerPoint, video games and server applications such as Exchange, SharePoint, IIS and Virtual Server.

Microsoft Applications

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Mobile Device Management (MDM)

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.

Network Management

Systems Center Configuration Manager (SCCM, formerly known as Systems Management Server) is Microsoft’s system software for managing large groups of not only Microsoft computers, but those running other operating systems, such as Linux, OS-X, and various mobile technologies.

SCCM

Microsoft InTune Company Portal

Android is a mobile operating system developed by Google, based on the Linux kernel and designed primarily for touchscreen mobile devices such as smartphones and tablets. Android's user interface is based on direct manipulation, using touch gestures that loosely correspond to real-world actions, such as swiping, tapping and pinching, to manipulate on-screen objects, along with a virtual keyboard for text input. In addition to touchscreen devices, variants of Android are also used on notebooks, game consoles, digital cameras, televisions, automobiles and other electronics. Applications are usually developed in Java programming language using the Android software development kit (SDK), but other development environments are also available, including Delphi, Ruby and Visual Studio (using C++).

Android

Microsoft Azure is a cloud computing platform and infrastructure for building, deploying and managing applications and services through datacenters. It provides both platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS) services and supports many different programming languages, tools and frameworks, including both Microsoft-specific and third-party software and systems. Cloud Services is a PaaS environment and can be used to create scalable applications and services; there are specific software development kits (SDKs) provided by Microsoft for Python, Java, Node.js and .NET. Azure also has file and storage services, data management, analytics and DNS services.