MS Office will not operate and efforts to repair have failed, also unable to run Media Creation Tool for In-Place Upgrade.

cdrichla
cdrichla used Ask the Experts™
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We have configured MS Office 365 to a Dell All-In-One XPS running Windows 10 Pro (1803) and we are receiving errors when trying to load Outlook, see attached, Excel will close, without a command being issued, while working in a spreadsheet and not save the spreadsheet.
We have uninstalled Office, tried to repair Office, Quick and Full repair, and the MS Office programs are still experiencing errors.
We tried to initiate an In-Place Upgrade of Windows, but the Media Creation Tool would not load showing an error that it failed to load with the code: (-1073741819) Also attached.
Outlook ErrorMedia Creation Tool Error
The following are the steps that have been taken.
windows updates
sfc /scannow
dism scan
chkdsk /f
ccleaner registry clean up
office uninstaller
re-installed office
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
On this machine, first update BIOS, Chipset and Video drivers.

Then restart and run a Windows 10 Repair install.  Use Keep Everything for the first through.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally.

That will update driver, reinstall Windows, probably take you to V1809 and keep everything.

Try this
Top Expert 2016

Commented:
The media creation tool is for WINDOWS 10 1903 and not office365
File system error: change your sounds in personalization to no sounds, change UAC to never notify
 https://appuals.com/file-system-error-1073741819-on-windows-10/
mapi error 00004c2
common cause salesforce plugin
https://support.microsoft.com/en-ca/help/3181206/outlook-2016-error-the-time-limit-for-logging-on-was-reached-while-wai

Could also be a corrupted user profile.. try another profile
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I suggested fixing Windows to see if repairing Windows allows Office to install correctly

Author

Commented:
Windows repair successfully allowed the Office installation. Thanks very much for the assistance!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update and perhaps you could close the question.

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