Problem with VMWare Tools and VMWare Guest from a virtualized physical source

I created a VM guest by virtualizing my company laptop.  I then copied this to my personal laptop and I'm running it in VMWare Workstation 15.1.  I used the virtualizer free from VMWare and pointed to by their product.  I deployed it on the company laptop, ran it, copied the results to my personal laptop via thumb drive and then opened it with VMWare.

Both my host and guest are Windows 10.

I can't copy and paste files between the guest and host and I'm guessing it's because VMWare Tools isn't installed (at least I think that's the issue).  When I to install them the option is grayed out and I can't.

Is there something special/different about an image that comes from a clone?  Neither had a DVD so neither can be fixed with the trick I've seen posted about playing with the CD/DVD options.
Gene KlamerusTechnical ArchitectAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

How are you accessing the guest?
Why not share your host's harddrive with the guest?

See if the following helps address/resolve your issue.
JohnBusiness Consultant (Owner)Commented:
Follow the steps in this article below which discusses VMware Tools being greyed out.

Also consider using VMware Workstation. This is a much better solution.  I use VMware Workstation 15.
Gene KlamerusTechnical ArchitectAuthor Commented:

I'm using VMWare Workstation, which I stated in my post.  In fact, I listed the version.  Also, there is no articled pointed to in your post.


The usual way.  I have the vm running and on my host I try to do either drag-n-drop or copy (on a file) and then paste in the guest.  The paste option in the guest is grayed out.

I went to the article you posted and tried changing the isolation mode and it made no difference.  I also think this is somehow tied to the inability to install tools, but I think that's also tied to the same root problem of the guest seemingly still being protect from all change due to having been virtualized (but can't say for certain).  I can copy files by putting them on a usb drive when it's visible to the host and then removing the usb drive and attaching it and making it visible to the guest.  That's extremely awkward though.
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

JohnBusiness Consultant (Owner)Commented:
Sorry, I missed that because I was looking at free virtualizer.

I am not sure what happened to my article.  I fixed that and added the link.  Try the suggestions there.

Also, if you have a (say) Windows 7 disc, make a new VM and see if you can install tools in that.

You need Tools installed to copy and paste.
Gene KlamerusTechnical ArchitectAuthor Commented:
I've got many other images and they all have tools in them.  That's also the key.  I can't install tools with this image, which I can't seem to fix.

I also still don't see any link in your posting.
Gene KlamerusTechnical ArchitectAuthor Commented:
I've also tried the game of supposedly adding a CD/DVD drive or not.  I don't show any CD/DVDs as being able to map or not (because my laptop doesn't have one).
JohnBusiness Consultant (Owner)Commented:
You might need to refresh your screen

Also, since you have other machines with Tools working, then it is not likely a VMware Workstation or Host issue, but rather an issue with the image you created.

Are you able to convert again using the current version of VMware Converter?
Gene KlamerusTechnical ArchitectAuthor Commented:
It wasn't the screen.  I entirely left the forum until I receive email notifications.  This article only applies to vCenter, which is for datacenter situations.

I also imagine it's due to the image I created.  I also was surprised I was able to generate the image because the materials I have read say you can't virtualize unless you're an admin account, but then when I checked the account properties it shows me as an admin, which I am very dubious of.  Security within our IT department is draconian.  I'm sure that's the root cause though, so I was going to try again.  I don't recall having any options during that except where to place the image created.  TBD.
JohnBusiness Consultant (Owner)Commented:
See if your IT can make you Admin at least for this, and try  the conversion again. Then let us know.
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization ConsultantCommented:
Okay to copy and paste between host and guest

1.VMware Tools MUST be installed because it’s a tools function. You can manually download VMware Tools from the internet extract them and install in the Guest VM if you have internet!

2. Also VMware many versions ago disabled this function by default because of a security issue so it needs to be reenabled by editing the VMX file the statements required are the same for ESXi and VMware Workstation (what you call vCenter

3. VMware Tools can be added as part of conversion!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
I think in new versions the Tools have been fixed by normal modernization.   Certainly worth checking.  Also the author needs to check their admin status needed for making the machine.
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization ConsultantCommented:
WHY does he need to check admin status if he was not a Local Administrator he would get terrible issues and errors running Converter as a non Admin!!!!
JohnBusiness Consultant (Owner)Commented:
A prior post suggested he was not but even that was not clear so that is why I made the suggestion.

Yes I know we need to be admin to convert properly
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization ConsultantCommented:
Convert At All. You need Local Administrator privileges
Gene KlamerusTechnical ArchitectAuthor Commented:
Well, no.  What I said was that I did not expect I was an admin, but when I checked what Windows thought it said I was.  My expectation is what Andrew says, which I think is that if I were not an admin I wouldn't have even gotten an image to copy to my other laptop.

The best fix may be to find a copy of tools to download.  Not sure from where.  I've never seen that on the VMWare site before, but I'm sure it's there somewhere.
What about making a space on the host and share it with the guest?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization ConsultantCommented:
you just need to know where to look for tools they are here
JohnBusiness Consultant (Owner)Commented:
Also (as Andy noted to look in the VMX file above) that

tools.remindInstall = "TRUE"   (my setting is FALSE as already installed)

toolsInstallManager.lastInstallError = "0"

tools.upgrade.policy = "useGlobal"
Gene KlamerusTechnical ArchitectAuthor Commented:
how do you directly install the tools?  I'm looking at the directories and it's not clear what to do with them.
JohnBusiness Consultant (Owner)Commented:
You would copy the correct Tools from the folder above to a USB Key.

The from the USB Key copy to the virtual machine.   You should be able to run setup.exe to install the Tools.
Gene KlamerusTechnical ArchitectAuthor Commented:
I just googled up the tools and downloaded from another URL, but from the VMWare site
JohnBusiness Consultant (Owner)Commented:
You should be able to unpack and run Setup, or make an install file on a CD and then get Setup from that.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.