computerlarry

<div>
backup your data, now reinstall windows keeping nothing. The machine cannot be trusted as it is
</div>


backup your data, now reinstall windows keeping nothing. The machine cannot be trusted as it is

<div>
Thank you and I trust all is well now
</div>


<div>
<div class="content wysiwyg-content">
The user had a fake repair site appear in their Microsoft Edge - Windows 10 - Dell All-In-One.<br />
<br />
I had them do a force-quit. &nbsp;Installed MalwareBytes, which ran but didn't find anything.<br />
<br />
Now they can't run Windows Control panels. &nbsp;They get the error &nbsp;&quot;Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.&quot;<br />
<br />
How do they get control of their computer?<br />
<a href="https://filedb.experts-exchange.com/incoming/2019/06_w26/1424742/Appropriate-Permissions-Message.png" target="_blank" class="file-inline" title="Appropriate Permissions Missing (46 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Appropriate-Permissions-Message.png</a>
</div>
</div>


Appropriate-Permissions-Message.png

The user had a fake repair site appear in their Microsoft Edge - Windows 10 - Dell All-In-One.

I had them do a force-quit.  Installed MalwareBytes, which ran but didn't find anything.

Now they can't run Windows Control panels.  They get the error  "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

How do they get control of their computer?

Windows 10 'Cannot access the specified device, path, or file. You may not have the appropriate permissions'

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

Windows 10

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.

Anti-Virus Apps

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.