EMC SPS Fault not a fault

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I have a EMX CX4-120 that is showing both SPS have cable faults (They don't its a bug in the Flare version we are running)

there is a manual fix that can fix it but needs an EMC support contract to find it our or upgrade to EMC CX4-Bundle- CX4-Bundle- to fix it.

We don't have any support on this CX4 and it maybe the end of it, and there is nothing wrong with it apart from this bug that takes the write cache offline.

Can anyone help?
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