HelpDesk Technician

Michael Elliott

crbard

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hi, for the ITIL expert, question regarding CI creation:<br />
at what point should a CI be added to cmdb following ITIL standards? assuming it's a physical device (ie. network switch), does it get added:<br />
1. as soon as it is unpacked, add CI in not installed state. then Change ticket is created to configure/stack it, then possibly another ticket to put in production (if not done in first ticket)<br />
2. gets added only when it goes into production. how does the configure/stack change get captured prior to becoming prod?<br />
<br />
thanks
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hi, for the ITIL expert, question regarding CI creation:
at what point should a CI be added to cmdb following ITIL standards? assuming it's a physical device (ie. network switch), does it get added:
1. as soon as it is unpacked, add CI in not installed state. then Change ticket is created to configure/stack it, then possibly another ticket to put in production (if not done in first ticket)
2. gets added only when it goes into production. how does the configure/stack change get captured prior to becoming prod?

thanks

when does CI get added to cmdb according to ITIL

ITIL® is the Information Technology Infrastructure Library. It is a globally recognized framework and set of best practices developed for IT service management professionals. ITIL focuses on effective and efficient delivery of services within an organization to align with the business’ needs.

ITIL

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.