hi, for the ITIL expert, question regarding CI creation:
at what point should a CI be added to cmdb following ITIL standards? assuming it's a physical device (ie. network switch), does it get added:
1. as soon as it is unpacked, add CI in not installed state. then Change ticket is created to configure/stack it, then possibly another ticket to put in production (if not done in first ticket)
2. gets added only when it goes into production. how does the configure/stack change get captured prior to becoming prod?