Error - the server process could not be started because the configured identity is incorrect

ajdratch
ajdratch used Ask the Experts™
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I have a virtual 2008 R2 server running on VMWare that got corrupt this morning. I can not open control panel or Explorer. I get the error message “the server process could not be started because the configured identity is incorrect.”

I can’t get to system restore.

I can get to a command prompt. I tried scf /scannow and got an error “Windows Resource Protection could not start the repair service.” I also ran chkdsk but that did not help at all.

I saws a post about changing the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID{Key in the error message I get} to interactive user but that was already set.

Anyone have any ideas on how to recover this?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
By system restore, do you mean Restore to a Prior Point?  If so, I would certainly try that and see if that renders the Server to be operable.  

That SFC will not run is not at all helpful and (I think) limits your options.

Do you have the Server Install disk?  Can you start the Virtual Machine from the Server DVD?   And then if so, are there Repair Options.

What do you think caused the damage?

Author

Commented:
I am at a bit of a disadvantage since I do not know VMWare well at all. All my other clients are using HyperV.  I'm not even sure where to put the DVD so I can boot into it. I am not onsite. All I have to access it is vSphere client.

This is backed up with StorageCraft but I don't know where to download the recovery DVD in case I need to resort to restoring from backup.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
if you have a good backup of the machine, that might be your best option

Author

Commented:
I restored and was able to get back in. I discovered that the latest .net framework patch caused the the problem
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you for the update and I was happy to work with you.

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