I’ve been dumped in the deep-end and inherited the companies SharePoint 2016 On-Prem system (previous expert has been signed off) . I understand the basics but cannot fathom out what is likely a simple issue….
We have SharePoint user profiles setup to sync with AD, however the syncing process does not seem to be updating SharePoint profile information like Job Title, Dept. etc. This attributes are updated in AD and then should sync with SharePoint and update profile details like for like. However, it’s been reported that since last week any person that is searched for in the ‘People’ search - the persons profile information still displays old information and does not reflect the details in AD.
The sync connection looks ok with the correct AD OU container selected. All scheduled profile sync jobs seem to run ok and there are no obvious errors.
Any ideas on how the SharePoint user details can be updated to the correct details in AD.
Any help will be appreciated.