woodlochtech
asked on
Mitel 5330, 5340, 5360 keys work but do not show on screen
Every now and then we go to install a refurbished mitel 5330, 5340 or 5360, the phone works but none of the keys show on the screen. They will function but they don't appear. We will then swap to another phone and the keys all show up. Cant find a reason for this, It seems to be the phone as if we try it somewhere else, the keys wont show. Anyone have any ideas?
Michael Elliott
Apparently this is a semi-common issue. From researching it for a short time it seems that the only recommendation that I was able to find was to re-install the firmware.
ASKER
I never knew you could reinstall firmware on these phones. I always thought it got it from the Mitel switch. How do I go about reinstalling the firmware for a 5630?
As you probably already know, but just so I'm thorough, you could also try to default the phone: http://www.mitelforums.com/articles/3300/how-to-reset-phone-to-factory-default.php
From what I saw, some had luck switching their phones back to older versions. This is the help forum that I've been looking at that sounds a lot like your issue: http://mitelforums.com/forum/index.php?topic=7295.0
From what I saw, some had luck switching their phones back to older versions. This is the help forum that I've been looking at that sounds a lot like your issue: http://mitelforums.com/forum/index.php?topic=7295.0
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