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Print option page opens in Gmail after routine of; 1. Printing attachment in Gmail app on Windows 8.1 laptop, 2. Closing Gmail app, 2. Shutting down then starting up laptop and then opening Gmail app

Hi,

We have a client who uses a Gmail application on their Windows 8.1 laptop for accessing their email.

Connected to their laptop via USB cable is a Canon printer.

After the client receives an attachment, which could be a document, in their Gmail, they like to open it and print it using connected printer.

After this is done, they close Gmail using the top right "X" for Gmail which closes the application.

They could be finished with laptop then so would shut down the laptop.

When they go to use the laptop again, they would turn it on and go straight to the Gmail app which opens up their email automatically.

Each time this routine is done, it ends up that the print option page opens up again after opening Gmail app.

What could be the reason for this?

Thanks,
Robbie
Avatar of ☠ MASQ ☠
☠ MASQ ☠

If going via a browser, is their browser set to reload open tabs on restart?
If they are using a third party app to access their Gmail account - which one?
Does it happen if they close the print dialogue before closing the app/browser window?
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