Office repeated prompt for activation

crp0499
crp0499 used Ask the Experts™
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I have a PC that came with some sort of cheesy office version like "Office for those who use word on Thursdays" or some such nonsense.  The version came with the PC.  

I own Office Professional Pro 2016 so i removed the cheesy version and installed the Pro version.  I entered a product key, activated and checked everything out.  It was good after three opens and closes.

I go in today and wham, everything is asking me to activate office and when I do, I click the option to enter a key instead and no joy.  It just bounces back to the un-activated version.  I am running this as administrator.

I have removed all vestiges of office and run the clean up tool and reinstalled, same problem.  Now, the email on the PC IS an Office 365 email address, but I have not installed the O365 version of office.

I have also deleted the OEM registry keys as shown in the MS article.

Anyone got any other ideas?  It's HAUNTING ME.  

Thanks

Cliff
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Dr. KlahnPrincipal Software Engineer

Commented:
Office is definitely a problem along these lines.  We've dealt with this before, and if you haven't seen that thread I suggest having a look at it.  (Apologies in advance for some of the commentary there.)

https://www.experts-exchange.com/questions/29136847/How-to-completely-remove-Office-365-trial-from-a-new-computer.html

But if you've applied that info already, then the only 100% reliable way to get rid of it is to reload Windows from scratch.  From scratch -- not from the manufacturer's recovery DVD, as that will get you back a system with Office preinstalled and you'll be back where you are now.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
This sounds like a fairly new computer with a new install of Windows 10.

Remove your copy of Office 2016 completely and restart the computer.

Now go to Start, Settings, Apps and remove the preinstalled Office from Windows 10 Apps.

Restart again and install your copy of Office and activate.

Please see if this works.
crp0499CEO

Author

Commented:
I'm so sorry, but it's windows 7.  I should have mentioned that.

Again, last week, I have removed all traces of office and ran the clean up tool and rebooted.  after a fresh install, it was working as expected.  it's only now, a few days later, that it's come back.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Then uninstall All copies of Office, restart and install just the one copy.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I may have posted too quickly.

Make a new, test Windows User Profile (Account). Log into the new Windows Account and try Office from this account
Dr. KlahnPrincipal Software Engineer

Commented:
Sounds like one of the weekly scheduled tasks is "correcting" the Office install.  You could hunt for that and remove the scheduled task, I suppose ... but the fact that it is restoring the original install indicates that Office was not in fact completely removed; it is getting the restore info from somewhere.

At this point I suggest reloading W7 from scratch.  You've fought the good fight but reloading W7 from scratch will only take one day; keeping at this problem as it stands may never find a solution.
crp0499CEO

Author

Commented:
When H*ll freezes over.  I'll buy a new Windows 10 machine and OS it myself!  I'm battling it now.  I'll let you know.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Windows 7 is nearly dead, so either install Windows 10 on your machine, or as you note, time for a new computer
crp0499CEO

Author

Commented:
Thank you both.  New PC in the Dell cart!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update and best of luck
Dr. KlahnPrincipal Software Engineer

Commented:
Ah.  Well, if you're buying Dell, be sure to check out their online discount store first.  Off-lease items sell for a fraction of new.

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