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Garry ShapeFlag for United States of America

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Secure Print not working with Canon iR-ADV C3530 III network printer

I’m not sure why but I cannot seem to get Secure Print to work for a Canon iR-ADV C3530 III network printer. We have the badge authentication part working (there’s a card reader that in top of printer that reads badge mapped to an AD fax attribute for identification) but it’s useless this far since there are no way to secure print and require authentication at printer.  
When I do straight prob tit works. But if I choose Secure Print in output method from printing it goes through a pin code prompt and says it prints but nothing gets to the printer. Anyone know how this typically works and is setup? I’ve tried GPO deploy to my machine, doing direct TCP/IP connection as well.
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masnrock
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So the jobs never show up in the Secured Print queue? Do the logs on the printer show anything?
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ASKER

Correct nothing in either logs
Weird question, but what would happen if you reset to factory, upgrade the firmware, and you attempted to set up Secure Print before the bage part?
apparently there was a force hold option on the printer
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