Outlook 2016 not accepting Gmail account passwords

Deerek11
Deerek11 used Ask the Experts™
on
Hello, I have a Google suite customer that I am trying to connect their account using imap into outlook 2016 but outlook keeps giving me an error of wrong username and password. I turn on imap in the setting in the Google suite account and I log into the account using the browser to confirm the password is correct no luck. Then I tried my personal Gmail account that I use within my outlook at my desk and same problem. Any suggestions
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Top Expert 2016

Commented:
under your account settings, security, app passwords generate and use an application password

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Commented:
Is this a new thing? I been setting up Gmail and google suite users for years and always allow the user to use their personal created password in outlook. I know I have had to turn on use unsecure apps in the google suite admin panel, but never used the google gerated password to get this to work. The only reason I am digging deeper is the company doesn't give me access to the google suite admin panel and the owner witch uses Pop3 settings knows enough to be dangerous so I hope I don't have to go to him to get him to first understand any of this but to give me a google generated password. Also, I recall I used to have to use a connector to link some google, Hotmail accounts to outlook but haven't had to do that in a while.
Prabhin MPDevOps Engineer
Distinguished Expert 2018

Commented:
enable less secure apps from Google security settings
Commented:
I used the google connector tool to sync with outlook

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