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vianceadmin

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Avaya voicemails showing up with a date 2 days in the future??

Voicemails showing up are dated 2 days in the future...

I just took over IT for a school that is using Avaya IP Office (Avaya VoiceMail Pro).  Both the dates on the Avaya server and the Voicemail Pro server seem to be accurate (today).  But when a v'mail comes in, on the phone, it shows the data as 7/17 (two days from now).  See attachment:

Can't seem to figure it out.  Any help is appreciated...
Screen-Shot-2019-07-15-at-1.22.54-PM.png
Avatar of Darrell Porter
Darrell Porter
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What version of voicemail are you using?  Are you on R7.0?  Do you have the upgrade to R10 or later planned, if not already on the current release?
Where are your phones/vm server getting time from?
Hi there! :)

You should try checking for any updates available for the IPO and VM Pro (Update if available). Conclusively, you would use the VM Pro server as the time source. You might also want to double-check the time zone on the VM Pro server as well.
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vianceadmin

ASKER

Using Voicemail Pro 9.1.5.0 build 145.  I'm new to the Avaya platform so I don't know how new/old that is.  If I look in IPO, I see that the time server address is a Windows 7 VM that is running the IP Office Manager software (time is correct).  Time Setting Config Source is set to "Voicemail Pro/Manager" in the dropdown.  The VM Pro server is a Linux server and the time is correct in Linux as well (timezone is EDT which is also correct).
@vianceadmin Please try re-installing. The link below is the latest version download for your reference.

Reference: https://support.avaya.com/downloads/download-details.action?contentId=C20175161455503770_5&productId=P0160
This will sound a bit odd, but try rebooting it.
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