Frogworks
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Scan to folder not working for some users
We are having an issue where one of our users cannot scan to their folder on the server. The setup is that there is a scans folder with a separate folder inside for each user, and their Konica has addresses setup with permissions to the main scans folder. There are several users who can scan to their respective folders with no issue, but there are a few that get an error when they try to scan to their folder (16712685). We have reconfirmed the username and password, removed the scan address and re-added it, and added explicit permissions for the child folder, but have had no success. Thoughts?
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It may be useful for others with a similar problem if you would post what you did to diagnose and to resolve the problem.
I would get rid of explicit permissions for child folders (assuming it is acceptable if users can get to each others' scans). I have all entries use the same name and password. Actually, ALL settings are the same for each scan except for the folder name.
Let's say that Jane can scan but Fred cannot. Change the folder specified in the scanner to Fred and see if it works. If it doesn't, it's a problem with the Fred folder, most likely rights. You can check effective rights to see what is different.
If it works, then there is something you've missed that's different between the two scan setups.