Vincent Cantrelle
asked on
Cognos for MS Office plugin pane empty
Hi all,
My MS office version is Office 365 MSO (16.0.11727.20222) 32 bits.
I used to have the Cognos Go Office 10.2.2 installed and working correctly. But now, since 2 weeks, the Cognos pane on the right supposed to display the Cognos elements, reports, etc .. is always blank. I can login, I can even refresh data of existing reports, but I cannot browse anymore in my Cognos items and select another report or see the elements of an existing report embedded.
Does anybody experience the same problem? Is there an official "bug" or something.
I tried to install the Cognos plug for Cognos Analytics, but I have the same behavior.
Thanks!
Vinc
My MS office version is Office 365 MSO (16.0.11727.20222) 32 bits.
I used to have the Cognos Go Office 10.2.2 installed and working correctly. But now, since 2 weeks, the Cognos pane on the right supposed to display the Cognos elements, reports, etc .. is always blank. I can login, I can even refresh data of existing reports, but I cannot browse anymore in my Cognos items and select another report or see the elements of an existing report embedded.
Does anybody experience the same problem? Is there an official "bug" or something.
I tried to install the Cognos plug for Cognos Analytics, but I have the same behavior.
Thanks!
Vinc
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@Vincent Cantrelle You're welcome! Glad I was of help :)
ASKER
Thanks for this answer.
My colleague tested on his computer where the problem appeared, and confirmed the issue is solved.
Great!
Vinc