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default email client Outlook is not recognised

samcory
samcory asked
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I had to wipe clean my PC and on reinstalling all the software I find that QUICKBOOKS  2013 cannot find my default mail client (Office 365 Outlook) please can anyone suggest how I can get Outlook as the mail client in QuickBooks 2013.
Outlook is the Windows default mail client.
I have removed and re-installed QuickBooks twice!

Before I had to wipe clean my PC QuickBooks worked perfectly with Outlook
Thanks
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
First make sure Outlook 2013 is the default email client. Open Outlook, File, Options, General and make sure "Make Outlook the Default client" is enabled.  Click on the "Default Programs" button to go to Default Programs and check Outlook.

For QuickBooks, open QuickBooks, Edit, Preferences, Send Forms, My Preferences and make sure Outlook has been selected.

When you post back:

1. What operating system are you using?
2. QuickBooks 2013 is now long out of support.

Author

Commented:
Hi John
Outlook is the default client
In QuickBooks 2013 mail setup I am not offered Outlook in the list!

I am using Windows 1809 17763.615
Quickbooks 2013 is just fine for me I do not wish to have the cloud only version, it worked perfectly with Outlook until my PC crashed
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
QuickBooks 2013 mail setup I am not offered Outlook in the list!

What I would try here it uninstall QuickBooks, make sure .NET Framework is up to date.  Then reinstall QuickBooks and run the Updater from the QB Help Menu.  Try this.

QB V2019 is the Desktop Version.  You are not yet obliged to use the Cloud version.

Author

Commented:
I have done both  of those with no result.
The updater gets stuck on one update
Maintenance release -Never updated -  error #15102
Critical Files - never updated
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
It is an old version of QuickBooks and if the above steps and Updating does not work, then it may no longer be compliant with new versions of Windows 10.  

You can save Invoices as PDF files (the common QB thing to email) and then email the PDF files.  That is a decent workaround that I have used myself. You can save Reports as PDF file and do the same thing.

Otherwise update QuickBooks to the current Desktop version

Author

Commented:
Thanks John
I cant afford to upgrade at the moment so I will have to leave with it or wipe my PC clean again and load the original version of W10 install Office 365 and quickbooks and see if that works (as it did before ) and then update W10 to the latest version
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update and I was happy to help you. Good luck with the workaround if you need to do that.

Author

Commented:
Hi John
I wiped the PC and installed my original old WIN10, then installed MS Office 2010 and then Quickbooks 2013
The link with Outlook 2010 worked.
I then upgraded Win10 to the latest and installed OFFICE 365 and removed Office 2010.
Every thing is now working perfectly, bit of a pain but easier than having to individually prep invoice emails.
Thanks for your kind help
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Thanks for the comprehensive update.

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