Link to home
Start Free TrialLog in
Avatar of Software Engineer
Software Engineer

asked on

Inventory Balance in GP's "Item Stock Inquiry" Window

Hello:

A Microsoft Dynamics GP 2016 client is running into an issue where the quantity displayed within the "Balance" field of Item Stock Inquiry is not matching "Total Stock" in the Item Stock Inquiry window.

This discrepancy appears when the Unit of Measure is changed from the default, by the end user, in the drop-down list of the "Display Units of Measure" field.

The client has run Inventory Reconcile but to no effect.  

I did suggest running Check Links on the Inventory module as the next step, but what other steps can be taken?

Thank you!

John
Avatar of Steve Endow
Steve Endow
Flag of United States of America image

Hi John,

I found this KB article that discusses causes and resolutions for incorrect balances on the Item Stock Inquiry window:

https://support.microsoft.com/en-us/help/2647425/the-balance-in-item-stock-inquiry-is-incorrect-in-microsoft-dynamics-g


Have you already seen it?

Hopefully it has some other items to consider.


Thanks,

Steve Endow
Microsoft MVP
Avatar of Software Engineer
Software Engineer

ASKER

Hi Steve:

Thank you, for the quick response.  I had seen this article and either everything in it has already been tried by the client or did not apply.

Hopefully, I'll find an answer.  I'll let you know.

Thanks, again!

John
ASKER CERTIFIED SOLUTION
Avatar of Steve Endow
Steve Endow
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial