Software Engineer
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Inventory Balance in GP's "Item Stock Inquiry" Window
Hello:
A Microsoft Dynamics GP 2016 client is running into an issue where the quantity displayed within the "Balance" field of Item Stock Inquiry is not matching "Total Stock" in the Item Stock Inquiry window.
This discrepancy appears when the Unit of Measure is changed from the default, by the end user, in the drop-down list of the "Display Units of Measure" field.
The client has run Inventory Reconcile but to no effect.
I did suggest running Check Links on the Inventory module as the next step, but what other steps can be taken?
Thank you!
John
A Microsoft Dynamics GP 2016 client is running into an issue where the quantity displayed within the "Balance" field of Item Stock Inquiry is not matching "Total Stock" in the Item Stock Inquiry window.
This discrepancy appears when the Unit of Measure is changed from the default, by the end user, in the drop-down list of the "Display Units of Measure" field.
The client has run Inventory Reconcile but to no effect.
I did suggest running Check Links on the Inventory module as the next step, but what other steps can be taken?
Thank you!
John
ASKER
Hi Steve:
Thank you, for the quick response. I had seen this article and either everything in it has already been tried by the client or did not apply.
Hopefully, I'll find an answer. I'll let you know.
Thanks, again!
John
Thank you, for the quick response. I had seen this article and either everything in it has already been tried by the client or did not apply.
Hopefully, I'll find an answer. I'll let you know.
Thanks, again!
John
ASKER CERTIFIED SOLUTION
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I found this KB article that discusses causes and resolutions for incorrect balances on the Item Stock Inquiry window:
https://support.microsoft.com/en-us/help/2647425/the-balance-in-item-stock-inquiry-is-incorrect-in-microsoft-dynamics-g
Have you already seen it?
Hopefully it has some other items to consider.
Thanks,
Steve Endow
Microsoft MVP