Server 2012 R2 - RD License Diagnoser Error

Tom Carr
Tom Carr used Ask the Experts™
on
Hi,

I hope someone can help me with this issue. I will try explain as best I can.

I have a client that has a Server 2012 R2 used as a Remote desktop server. Clients can connect ok but when I open the RD License Diagnoser an error is reported that the License server is not available. However the server continues to work as expected.

The full description of the error is as follows;

'License server <Servername> is not available. This could be caused by network connectivity problems, the Remote Desktop Licensing service is stopped on the license server, or RD Licensing is no longer installed on the computer.'

There is no network connectivity problems. The 'Remote Desktop Licensing' service is running ok. Also the RD Licensing role is installed.

Please can anyone advise how I can resolve this or point me in the right direction to diagnose this issue.
I have included a screen shot of the error.

Many thanks,
Tom
RDS.JPG
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Commented:
did u add the session host settings
rd
RD session host should configure same as license server settings ..i.e per user / per client

all the best
Tom CarrClient IT Infrastructure Manager

Author

Commented:
Hi, Yes already done. It is the local machine. See attached.
rds2.JPG
Commented:
Remote Desktop Services – Overview - Tasks – Edit Deployment Properties.
Click the the RD Licensing tab (check the Proper host name ) Ok

if make changes restart the Licensing server service and Run RD Licensing Diagnoser

if it's a standalone server then

GPEdit.msc
Computer Configuration\Administrative Templates\Windows Components\ Remote Desktop Services\Remote Desktop Session Host\Licensing
click "Use the specified Remote License Servers"

Enable-

License Severs to Use (type the correct licenserver name )

OK

if make changes restart the Licensing server service and Run RD Licensing Diagnoser

all the best
Tom CarrClient IT Infrastructure Manager

Author

Commented:
Hi,

Thank you. Removing the licensing server, then restarting the service. Then add the Licensing server back in and restarting service did the trick.

Thanks again.

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