This site can not be reached-Facebook

Basem Khawaja
Basem Khawaja used Ask the Experts™
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Every now and then I keep on getting this message whenever I try to access a website. In this case it was Facebook. I got this message."This site can not be reached". Why do I get this message and how do I fix it so that I can reach the site?

Thank you,

Basem Khawaja

Facebook Can't Connect.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You forgot a period.

www.facebook.com
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You said "Every now and then I keep on getting this message whenever I try to access a website"

Based on your example, you (like all of us) made an error in typing.  Check typing and re-type.
Basem KhawajaClinical Pharmacist

Author

Commented:
John

With all due respect I don't think the period was the culprit in the error message. The reason being I did enter it again as Facebookcom {intentionally without  the period} which I did not realize I had left the PERIOD out initially when I got the error message. I am attaching another screen capture  which shows a suggestion by Google NOT an error message!



Facebookcom.JPG
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Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Hi Basem,

The error you're encountering is an error that most people will get from time to time. Providing your Internet performance is operating correctly on the whole, then you will sometimes strike an error such as your example for no apparent reason. That's all part and parcel of how the Internet works, unfortunately, and often can't be avoided. I get them myself from time to time.

In so far as "why" such errors occur, the reasons can be many.

One of those reasons can be as John quite rightly pointed out, an error in the address bar. The reason you're seeing "facebookcom" in the address bar is a result of the search term you entered into Google. facebookcom isn't a valid domain, so if you entered facebook.com into the google search box, the facebookcom in your second screenshot would refelect facebook.com instead. See your modified screenshot below to illustrate what I mean.

Facebookcom.jpg
Also remember that when you type into the Google search box as you have above, you are not directed to the site you're searching for. That box is to initiate a search based on the term entered. To go directly to the site you want to go to instead, you would type "facebook.com" into the browser "address bar" at the top of your screenshot, not into the google search box. Make sense?

An incorrectly typed name may not always be the case though.

The DNS (Doman Name System) server your system is using can also sometimes hiccup and fail to resolve a correctly typed website address into it's corresponding IP and a browser error is returned. That could also be the cause of the error you've shown as an example. Often, DNS errors will resolve themselves over time with no corrective action being needed. The error just stops happening when whatever was causing it has been resolved by providers between your machine and the destination website.

If you are getting these errors "frequently" then you can start troubleshooting to nail down a specific cause. Steps include clearing browser cache, changing Windows settings to use a specific DNS server other than what is being automatically pointed to, disabling any browser extensions that might be interfering with specific sites and changing Windows network settings as well. Troubleshooting the error you've made as an example can be a slow and tedious process though, so unless it's a frequent annoyance for you, it's often not worth the time and trouble it takes if the problem resolves itself after a few days.

Hope that gives you a little insight. If still not clear, please post again and I'll be happy to expand for you.

Regards, Andrew
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
With all due respect I don't think the period was the culprit in the error message.

That is what the screen shot showed so that is how I answered.

It is normal from time to time to have a site / page fail.  It may be caused by many things.  

A first step, I find, is to do a TCP/IP Reset, DNS Flush, and restart the computer

Open cmd.exe with Run as Administrator
Then: netsh int ip reset c:\resetlog.txt
Then: ipconfig /flushdns
Then: restart the computer
Basem KhawajaClinical Pharmacist

Author

Commented:
Ok John let me give that a try. Will that delete any files from my computer? Also, what does this do "TCP/IP Reset, DNS Flush,"?

Thank you John.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
No, the TCP/IP reset will not delete any files.

Wireless settings and DNS settings need to be reset occasionally to maintain proper internal service.  I find I need this more for my phone than my computer but as computer and phone move from location to location or change IP addresses, sometimes (when you notice occasionally a page does not load) you need to reset these two things. I do it myself and client computers need this occasionally as well.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did TCP/IP Reset reduce the occurrence of "Page not found"?
Basem KhawajaClinical Pharmacist

Author

Commented:
John

I did what you asked me to do . I am pasting the results. Tell me if it is normal.

Microsoft Windows [Version 10.0.18362.239]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>netsh int ip reset c:\resetlog.txt
Resetting Compartment Forwarding, OK!
Resetting Compartment, OK!
Resetting Control Protocol, OK!
Resetting Echo Sequence Request, OK!
Resetting Global, OK!
Resetting Interface, OK!
Resetting Anycast Address, OK!
Resetting Multicast Address, OK!
Resetting Unicast Address, OK!
Resetting Neighbor, OK!
Resetting Path, OK!
Resetting Potential, OK!
Resetting Prefix Policy, OK!
Resetting Proxy Neighbor, OK!
Resetting Route, OK!
Resetting Site Prefix, OK!
Resetting Subinterface, OK!
Resetting Wakeup Pattern, OK!
Resetting Resolve Neighbor, OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , failed.
Access is denied.


Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Resetting , OK!
Restart the computer to complete this action.


C:\WINDOWS\system32>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\WINDOWS\system32>
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Those results look normal - no issue on the Reset.

So then please let us know if you see an improvement in loading pages
Basem KhawajaClinical Pharmacist

Author

Commented:
ok I will. One question John why did the results above showed this?

Resetting , failed.
Access is denied.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Possible one of the settings did not apply. I see this and ignore it if overall the reset has been successful after restart
Basem KhawajaClinical Pharmacist

Author

Commented:
Thank you John.
Basem KhawajaClinical Pharmacist

Author

Commented:
Thank you gentlemen.

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