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Sysprep not running because of an Adobe package

Trying to run sysprep on a Windows 10 ENT 2019 LTSC image and keep getting this error

2019-07-25 08:13:06, Error SYSPRP Package AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.

2019-07-25 08:13:06, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.

I believe if I uninstall or disable this, sysprep will run, but I'm not successful at doing either an uninstall or disable

I've uploaded my sysprep log files for reference.

Thanks!
setupact.log
setuperr.log

ZeropointNRG

Edward Crist

ASKER

Nope...no joy. Removed all accounts as described, restarted and still getting the Adobe package error

ZeropointNRG

How is that possible? Do you have the package on your system?

Edward Crist

ASKER

Yes, it's there.

ZeropointNRG

Then remove it? Sorry, you tried that. Try to get the full package name

In PS. Get-AppxPackage -AllUser | Format-List -Property PackageFullName,PackageUserInformation

ASKER CERTIFIED SOLUTION

ZeropointNRG

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ZeropointNRG

If that doesn't work I'd probably redo setup and make sure nothing downloads in the background if you have internet.

Pete Long

Different app but I had a similar problem here, you can probably ue the same approach.

P

Edward Crist

ASKER

Thanks, guys....disconnecting from internet, I was able to remove the Adobe package and sysprep worked fine.

Always appreciative.

Kevin Myers

@zeropointNRG Thank you for this answer man. This helped me out today with same issue. 👍

Dee Lowndes

I know this is an old one but still relevant it seems :)

This doesn't work if the package was installed for some other user on the system and on windows 2016 the -AllUsers option isn't available on Appx module in powershell. Any other ideas?