Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Outlook MAC 2011 total failure-How to recover application OR at least access the Contacts data?

Avatar of Bruce MORRIS
Bruce MORRISFlag for Canada asked on
Operating SystemsOutlook
22 Comments1 Solution170 ViewsLast Modified:
I recently suffered a catastrophic failure of my Outlook 2011 MAC application on my MacBook Pro 2012, OS 10.10.5 (Yosemite). There  appears to be a major contribution to the failure in that the app was "frozen" for such a long time that I had to preform a "hard" shutdown computer system .  The app cannot be started, with only the title block appearing, sequencing through up to the "Setting up identity" step, before the app shuts down. I have retried to start the program several times, even after restarting MacOS, but always with the same resulting failure. I still have my original Office:mac 2011 (Home & business) CD. What process can I possibly use to recover my Outlook app, while preserving the inherent app data? Appreciatively, Arbyem
ASKER CERTIFIED SOLUTION
Avatar of Bruce MORRIS
Bruce MORRISFlag of Canada imageColonel (Retired)

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Commented:
This problem has been solved!
Unlock 1 Answer and 22 Comments.
See Answers