Realtek audio won't work on earphones

normanml
normanml used Ask the Experts™
on
Dell XPS 8930 W64/Win 1809

Headphones don't work when plugged into front or back audio jack. Audio is Reatek HD. Have twice uninstalled/reinstalled Realtek driver. Only way headphones work is to plug them in before you boot...and leave them. If you pull the earphones plug out and reinsert, the jack does not work again. The sound controller is something called WAVE audio.  Now when I want to use earphones, I have to plug them in and restart the computer.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So apparently they work from a hardware perspective.  You need to look on the Dell site for an upgraded Audio Driver .

Have you contacted Dell Support?
John TsioumprisSoftware & Systems Engineer

Commented:
Go to Control Panel...find the Sound and check if earphones are detected when are plugged in.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also you might try updating BIOS and Chipset as well as getting a newer driver
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Most Valuable Expert 2013

Commented:
Control panel  >  Hardware and Sound
RealTek HD Audio Manager
Device advanced settings
Enable Multi-stream mode
Click OK

Check if headphones now recognised
Top Expert 2013

Commented:
open device manager before removing the headphones - and check for changes  in the audio section

Author

Commented:
Found this after I posted here:

RE: XPS 15 9560 does not recognize headphones plugged in

I have got the same problem. The solution is easy, just go to your task manager-- startup, find HD Audio Background Process & Realtek HD Audio Manager, disable them and restart your XPS 15, problem fixed then.  Hope this will help you out as I have tried almost all the way posted on forum like updating the driver or clean install the win10, finally find the problem is about these 2 apps.

Tried it and can now connect and disconnect headphones from front panel. Even with audio manager disabled, I can still access WAVE (Realtek) audio manager, though it's tuning and settings are not enough for the interview tapes I listen too. I use VLC and the equalizer there to adjust.

So, any warnings about the steps I copied above?
Most Valuable Expert 2013
Commented:
Only that you're disabling the RealTek chipset control and using Windows defaults to manage your audio.  Using Multi-Stream should allow you to run the RealTek hardware as designed but if it works for you that's all you need.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You should also go to Dell Support and get a new driver.

Author

Commented:
I had also contacted Dell support, and after reading MASQ's post, decided to follow the Dell advice. Here, for the benefit of other Dell owners, is what they recommended.

Flash the bios
then>

--------------------------------------------------------------
we need to uninstall and reinstall the audio driver
•       First uninstall the realtek audio drivers or program from Control panel > programs and features > all programs.
•      Select the program related to realtek audio and right click on it and select uninstall.
 
Then uninstall it from the device manager too.
 
To uninstall it, please follow the below steps
 
1. Click on Start.
2. In Instant search box, type device manager.
3. Open device manager window.
4. Click on "DOWN ARROW" sign in front of the sound, video and game controllers
 5. Select the audio Realtek driver listed there.
6. Now right click on it and select uninstall.
7. Once it is uninstalled, reboot the system.
 
Reinstall the audio driver from the following link
https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=t55wp&oscode=wt64a&productcode=xps-8930-desktop
 
Once the drivers are updated, please proceed to step 2.
 
Step 2: Check the settings in Waves MaxxAudio Service Application by following the instructions below:
 
1.      Go to the task manager (press ctrl+shift+esc or hit on the start button and type task manager)
2.      Navigate to the startup tab
3.      Right click on the Waves MaxxAudio Service and then click on enable.
4.      Reboot the device with the headset / microphone disconnected.
5.      When the system initializes, try inserting the headset and see if Waves MaxxAudio will open a window asking which device you connected, as below:
 -------------------------------------
It worked. Thanks to everyone.

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