asked on

Cannot send Exchange email from Android

I have one user who cannot consistently send email from his Galaxy S10+ through our Exchange server. He receives all his email. He can send through GMail. He can send once in a while through our Exchange Server. Most of the time, they stay in the outbox on his phone. He has replaced the phone and the problem remains. Other users have no issues.

Ideas?

E C

Is the user's mobile device quarantined by Exchange Server? Not sure what version of Exchange you're running but on mine, I go to Exchange Management Console > Recipient Configuration > Mailbox.

Steve Hart

ASKER

It's not quarantined.

Amit

Check Active Sync logs for this user. In that you can find what is going on.

Steve Hart

ASKER

I've looked at the logs, but I'm not sure what I'm looking for. It just looks like emails he's receiving. I don't any emails he's sending and I don't see any error messages.

Here's a snippet: (I've redacted the names and email addresses)

---------------
 Log Entry: 0
---------------

RequestTime : 
07/26/2019 15:10:05

ServerName : 
OurEmailServer

AssemblyVersion : 


Identifier : 
3B0D38E2

RequestHeader : 
POST /Microsoft-Server-ActiveSync/default.eas?Cmd=Sync&User=OurUser%40OurDomain&DeviceId=XXXXXXXX3&DeviceType=SamsungDevice
Connection: keep-alive
Content-Length: 57
Content-Type: application/vnd.ms-sync.wbxml
Accept-Encoding: gzip
Authorization: ********
Host: mail.OurDomain
User-Agent: Android-SAMSUNG-SM-G975U/101.9-6.0.03.20
X-MS-PolicyKey: 3571491011
MS-ASProtocolVersion: 12.1


RequestBody : 
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
	<Collections>
		<Collection>
			<SyncKey>1731388971</SyncKey>
			<CollectionId>6</CollectionId>
			<DeletesAsMoves>1</DeletesAsMoves>
			<GetChanges/>
			<WindowSize>50</WindowSize>
			<Options>
				<FilterType>2</FilterType>
				<BodyPreference xmlns="AirSyncBase:">
					<Type>2</Type>
				</BodyPreference>
			</Options>
		</Collection>
	</Collections>
</Sync>

ResponseHeader : 
HTTP/1.1 200 OK
MS-Server-ActiveSync: 8.3


ResponseBody : 
<?xml version="1.0" encoding="utf-8" ?>
<Sync xmlns="AirSync:">
	<Collections>
		<Collection>
			<SyncKey>1462134126</SyncKey>
			<CollectionId>6</CollectionId>
			<Status>1</Status>
			<Commands>
				<Add>
					<ServerId>6:848</ServerId>
					<ApplicationData>
						<To xmlns="Email:">&quot;OurCustomer&quot; &lt;CustomerEMail&gt;</To>
						<CC xmlns="Email:">&quot;OurEmployee&quot; &lt;OurUser@OurDomain&gt;</CC>
						<From xmlns="Email:">&quot;Packaging&quot; &lt;packaging@OurDomain&gt;</From>
						<Subject xmlns="Email:">RE: [External] RE: Need to remove text from 3 of the packages - Re: RE: Mana Extracts</Subject>
						<DateReceived xmlns="Email:">2019-07-26T22:10:00.694Z</DateReceived>
						<DisplayTo xmlns="Email:">OurCustomer</DisplayTo>
						<ThreadTopic xmlns="Email:">[External] RE: Need to remove text from 3 of the packages - Re: RE: Mana Extracts</ThreadTopic>
						<Importance xmlns="Email:">1</Importance>
						<Read xmlns="Email:">0</Read>
						<Body xmlns="AirSyncBase:">
							<Type>2</Type>
							<EstimatedDataSize>5035</EstimatedDataSize>
							<Data>&lt;html&gt;&lt;head&gt;&lt;meta http-equiv=&quot;Content-Type&quot; content=&quot;text/html; charset=utf-8&quot;&gt;
&lt;meta name=&quot;Generator&quot; content=&quot;Microsoft Exchange Server&quot;&gt;
&lt;!-- converted from text --&gt;
&lt;style&gt;&lt;!-- .EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #800000 2px solid; } --&gt;&lt;/style&gt;&lt;/head&gt;
&lt;body&gt;
&lt;font size=&quot;2&quot;&gt;&lt;div class=&quot;PlainText&quot;&gt;For each version or will the 3 versions be equal quantities of each within the counts?&lt;br&gt;
&lt;br&gt;
AnotherEmployee&lt;br&gt;
EMAIL SIGNATURE
-----Original Message-----&lt;br&gt;
From: OurCustomer [&lt;a href=&quot;mailto:CustomerEMail&quot;&gt;mailto:CustomerEMail&lt;/a&gt;] &lt;br&gt;
Sent: Friday, July 26, 2019 2:59 PM&lt;br&gt;
To: Packaging&lt;br&gt;
Cc: OurEmployee&lt;br&gt;
Subject: Re: [External] RE: Need to remove text from 3 of the packages - Re: RE: Mana Extracts&lt;br&gt;
&lt;br&gt;
Qty’s:&amp;nbsp; 5000 &amp;amp; 10000 for this request.&lt;br&gt;
&lt;br&gt;
&lt;br&gt;
OurCustomer&lt;br&gt;
Sales Representative&lt;br&gt;
CustomerEMail&lt;br&gt;
Mobile: (503) 706-9644 | Phone: (503) 206-3870 &lt;a href=&quot;http://www.boxmaker.com&quot; target=&quot;_BLANK&quot;&gt;www.boxmaker.com&lt;/a&gt;&lt;br&gt;
From: Packaging &amp;lt;packaging@OurDomain&amp;gt;&lt;br&gt;
Date: Friday, July 26, 2019 at 2:19 PM&lt;br&gt;
To: OurCustomer &amp;lt;CustomerEMail&amp;gt;&lt;br&gt;
Cc: OurEmployee &amp;lt;OurUser@OurDomain&amp;gt;&lt;br&gt;
Subject: [External] RE: Need to remove text from 3 of the packages - Re: RE: Mana Extracts&lt;br&gt;
&lt;br&gt;
Hi Chip,&lt;br&gt;
&lt;br&gt;
We haven&apos;t quoted these since November, so we&apos;d need to re-quote.&lt;br&gt;
&lt;br&gt;
Let me know what quantities you are looking at for each and I&apos;ll work on those numbers for you.&lt;br&gt;
&lt;br&gt;
Yes, there would be a prepress charge for altering the files. Please figure $25/per file.&lt;br&gt;
&lt;br&gt;
Thank you,&lt;br&gt;
&lt;br&gt;
AnotherEmployee&lt;br&gt;
Commercial Print &amp;amp; Packaging Division&lt;br&gt;
EMAIL SIGNATURE
From: OurCustomer [&lt;a href=&quot;mailto:CustomerEMail&quot;&gt;mailto:CustomerEMail&lt;/a&gt;]&lt;br&gt;
Sent: Friday, July 26, 2019 2:11 PM&lt;br&gt;
To: Packaging&lt;br&gt;
Cc: OurEmployee&lt;br&gt;
Subject: Need to remove text from 3 of the packages - Re: [External] RE: Mana Extracts&lt;br&gt;
&lt;br&gt;
Hi All,&lt;br&gt;
&lt;br&gt;
Can you tell me if removing the text “Full Spectrum…” line from the following packages CBD, THC (.5 &amp;amp; 1g) will change pricing? Can you let me know by EOD on Monday 7/29/19?&lt;br&gt;
&lt;br&gt;
Also please confirm lead time once PO is placed.&lt;br&gt;
&lt;br&gt;
They are getting ready to re-order and want to remove that line.&lt;br&gt;
&lt;br&gt;
Cheers,&lt;br&gt;
Chip&lt;br&gt;
&lt;br&gt;
&lt;br&gt;

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