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Unable to scan to a printer, via Devices and Printers ( in Control Panel) on a laptop with Windows 10 installed.
Unable to scan to a printer, via Devices and Printers ( in Control Panel) on a laptop with Windows 10 installed.
Note, I am able to print to the printer, but cannot printer to the printer via the HP software.
I do not recall the model of the printer, but the software that came with the printer, is installed. A document could not be scanned even with the HP software.
The printer is a Wi-Fi enabled.
Things not tried:
1. Update the drivers using Dell Command Update
2. Execute SFC /scannow
3. Execute the DISM /Online /Cleanup-Image /RestoreHealth with admin rights.
4. Run Windows 10 updates
5. Look on the HP's knowledge base for a similar problem.
6. Put a paper in the printer and press the scan button ( I am not sure if the printer has a scan button).
Any ideas?
Note, I am able to print to the printer, but cannot printer to the printer via the HP software.
I do not recall the model of the printer, but the software that came with the printer, is installed. A document could not be scanned even with the HP software.
The printer is a Wi-Fi enabled.
Things not tried:
1. Update the drivers using Dell Command Update
2. Execute SFC /scannow
3. Execute the DISM /Online /Cleanup-Image /RestoreHealth with admin rights.
4. Run Windows 10 updates
5. Look on the HP's knowledge base for a similar problem.
6. Put a paper in the printer and press the scan button ( I am not sure if the printer has a scan button).
Any ideas?
Try the HP Smart App from the Microsoft Store. Download it and run it. It has a scan utility. I use this and it works.
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Thank you all. I have the tried the suggestion, but both of these make sense.
Thanks for the update.