We help IT Professionals succeed at work.

Quickbooks aborts randomly

al4629740
al4629740 asked
on
Medium Priority
85 Views
Last Modified: 2019-08-01
QuickBooks aborts every so often, so I decided to post the QBwin.log file and hope someone knows how to read this file to get information as to why it was aborting around 5:37pm.  Unfortunately there is not a lengthy log file there and I'm not sure why quickbooks doesn't give more.  If there is a way to adjust that, please let me know.  An individual will be in the middle of work and QB client just simply aborts.  We are using QB Pro 2018.
QBWIN.LOG
Comment
Watch Question

Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
First, check your local database. Make a local copy of the QuickBooks data file to a good PC with QuickBooks installed.

Open QB and open the LOCAL file.  Then File, Utilities, Rebuild and rebuild the data file. Assuming the database lives on a server, close QB and copy the datafile back to the Server.

Second, on the faulting machine, uninstall QB, restart, install QB and update it.

Now do a full restart and test.

Please let us know and about whether you are on a Server or not.
If on a Server, make sure the database manager engine has been installed and running, that it points to the file, and that the Windows Service QBFCMONITOR is running. Start it if not.

Lots to consider so read through what applies and post back

Author

Commented:
Im on a windows server and the DB Manager is running and points to the file.  QB moniter service is running.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Good. Follow my directions above to move the file locally, rebuild it, put it back.  Then reinstall QB on the problem computer and restart.

Author

Commented:
During the rebuild, it showed that there were some issues that couldn't be fixed which the program said to contact support about:

Memorized report recnum 2 was deleted.
Memorized report recnum 3 was deleted.
Memorized report recnum 5 was deleted.
Memorized report recnum 6 was deleted.
Memorized report recnum 7 was deleted.
Memorized report recnum 8 was deleted.
Memorized report recnum 10 was deleted.
Memorized report recnum 11 was deleted.
Memorized report recnum 12 was deleted.
Memorized report recnum 13 was deleted.
Memorized report recnum 15 was deleted.
Memorized report recnum 16 was deleted.
Memorized report recnum 17 was deleted.
Memorized report recnum 19 was deleted.
Memorized report recnum 20 was deleted.
Memorized report recnum 21 was deleted.
Memorized report recnum 22 was deleted.
Memorized report recnum 23 was deleted.
Memorized report recnum 25 was deleted.
Memorized report recnum 26 was deleted.
Memorized report recnum 27 was deleted.
Memorized report recnum 28 was deleted.
Memorized report recnum 29 was deleted.
Memorized report recnum 30 was deleted.
Memorized report recnum 31 was deleted.
Memorized report recnum 32 was deleted.
Memorized report recnum 33 was deleted.
Memorized report recnum 34 was deleted.
Memorized report recnum 35 was deleted.
Memorized report recnum 36 was deleted.
Memorized report recnum 37 was deleted.
Memorized report recnum 40 was deleted.
Memorized report recnum 41 was deleted.
Memorized report recnum 42 was deleted.
Memorized report recnum 43 was deleted.
Memorized report recnum 44 was deleted.
Memorized report recnum 45 was deleted.
Memorized report recnum 46 was deleted.
Memorized report recnum 47 was deleted.
Memorized report recnum 49 was deleted.
Memorized report recnum 50 was deleted.
Memorized report recnum 51 was deleted.
Memorized report recnum 52 was deleted.
Memorized report recnum 53 was deleted.
Memorized report recnum 54 was deleted.
VRI:Display Index issue found. It is fixed during Rebuild
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So make sure the rebuilt file properly goes back to the server.  Make very sure you keep the server original as a backup just in case.

Then as noted, reinstall QuickBooks on the problem workstation.

Make sure the Server is scanning properly .

Restart the workstation for sure and see if you can restart the server at an appropriate time
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you and I was happy to help you with this

Explore More ContentExplore courses, solutions, and other research materials related to this topic.