Gmail forwarding

BBrayton
BBrayton used Ask the Experts™
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I have a costumer that forwarded her gmails to another user while she was on vacation. I went in the account and tried to stop the forwarding emails but there is no email so I can disable the forwarding but the other user is still receiving the emails.
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Michael HurleyWeb Developer

Commented:
Hi BBrayton,
Sounds like you should probably remove the forwarding address entirely, rather than just disable it....
Here how to do this:
1) Open Gmail and click the settings icon
2) Click on the 'Forwarding and POP/IMAP' tab at the top
3) Select the button that says 'Forward a copy of incoming mail to:'
4) From that dropdown box, select the last option, which should read : 'remove [forwarding email address]'
5) when you select that option from that dropdown box, you should see a pop up alert that reads: " Confirm active forward address removal
Warning: All mail is currently being forwarded to [fwding email address]. Are you sure you want to remove [fwding email address] and disable forwarding?
6) Click 'OK'

that should remove that forwarding email address entirely.
Hope this was helpful!
Michael
David FavorFractional CTO
Distinguished Expert 2018

Commented:
As Michael suggested, completely nuke the forwarding address.

Author

Commented:
I went to forwarding there was no email there to start with.
I disabled forwarding. What else could it possibly be?
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Michael HurleyWeb Developer

Commented:
Hm....
ok--how have you tested this?

(For clarity's sake, let's call the original email account 'A@gmail.com' and let's call the account that was added as the forwarding address 'B@x.com')

So far we know that:
* Gmail definitely is NO LONGER STORING the 'B@x.com' address anywhere (It's not just disabled,  its beenremoved entirely).
* Some (but NOT ALL) emails that are being sent TO 'A@gmail.com' are still being forwarded to 'B@X.com'

If I am right so far, I would carefully check all of the emails that are still being forwarded to 'B@x.com' (i.e let's rule out any instances of 'CC' and/or 'BCC' causing this).  These are my questions so far:
* Are these automated/System emails?
* What is the email provider/domain for the 'B@x.com' address?
* Are either/both of these two emails behind a firewall or other security measures? (if so, are they the same conditions for both accounts?)
* Was any forwarding additionally set up on 'B@x.com'?
Let me know when you can, and THANKS!
Michael

Author

Commented:
They are not automated emails. I have sent "test" emails and both a@gmail.com and B@gmail.com are receiving them.
They are both behind the firewall but they both have the same conditions.
There was no forwarding additionally set up.
Also B@gmail.com is receiving all the email of a@gmail.com
Michael HurleyWeb Developer

Commented:
This is so curious!  OK, so it looks like that second email is also a gmail account as well, so 'a@gmail.com' is still forwarding ALL emails to 'b@gmail.com'....and when you log out of Gmail, and log back in (to the original 'A@Gmail.com) and go to settings>Forwarding and POP/iMAP
there is NO FORWARDING email included (See screenshot below--your 'a@gmail.com' forwarding settings should look the same)
Gmail-fwd-Capture.PNG
Apologies if I am being repetitive here, BBrayton--I am only asking because in the past, for whatever reason, I have experienced Gmail not saving my settings, so I am trying to rule everything else out....

While we're at it--can you confirm that you have also completed those steps for the 'b@gmail.com' account, including the logging out and logging back in again? (removing entirely any email address on the 'forwarding:' section of the 'Forwarding and POP/iMAP' tab in 'settings', saving changes, logging out, then logging back in to ensure changes were saved)
Thanks--we'll get this figured out!
Michael

Author

Commented:
I did make sure that I went to both email settings and there is no forwarding email and I did log both of them out and logged back in.
Michael HurleyWeb Developer

Commented:
OK, are you using 'Gmailify', or any other plug-ins or add-ons for either of these accounts?
Are there any email filters set up on either of these accounts? (Please check the 'Filters and Blocked Addresses' tab in 'settings' for both accounts)

Author

Commented:
NO. Nothing. I already checked all that.
Michael HurleyWeb Developer

Commented:
ok, I have added a few additional email-related topics to this question for you in the hopes of reaching out to some additional Experts to help us with this.  In the meantime, I have two remaining suggestions:
* This could be a 'fetching' issue.  Try going to your settings in the account that is receiving the mail > accounts & import > check mail using pop and delete that account. NOTE: this may take up to a few hours take effect after you delete it
* sometimes Gmail will create a filter for you when you set up forwarding---this is a long shot, but make sure there are zero filters on either of those gmail accounts, even if you never actually made one yourself....
Scott FellDeveloper & EE Moderator
Fellow 2018
Most Valuable Expert 2013

Commented:
Is the "B" account an alias of "A"?  Or are they separate accounts where you can send out from B and from A using different credentials?

You can also forward by filters, do you have anything set up in https://mail.google.com/mail/u/0/#settings/filters?

Make sure to check your other tabs too
https://mail.google.com/mail/u/0/#settings/accounts
https://mail.google.com/mail/u/0/#settings/addons

Does anybody else have access to these accounts? Are you using a client like outlook where you have "out of office" selected?
can you post  the mail header information from a test mail at B@gmail.com, so we can see who is doing what?
To see this information there is typically somewhere an option to "view mail source"

Roy
AlanConsultant

Commented:
Hi,

Are these independent Gmail accounts, or part of a GSuite setup?

From above they are actually Gmail accounts, but if part of GSuite, then could the admin have setup forwarding?

If so, get them to confirm and / or disable it.

Alan.
Michael HurleyWeb Developer

Commented:
Excellent thought Alan--didn't even stop to think about that!
Distinguished Expert 2018

Commented:
What software is being using to check the mail? The forwarding rule could be set there, assuming? (Of course this assumes that they are not just using the web interface)

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