WiFi Connection Trouble

Rodger Reedy
Rodger Reedy used Ask the Experts™
My WiFi is not connecting to 2 difference cell phones.  It has been connected successfully for weeks, suddenly not connected and won't reconnect.  It won't recognize the WiFi password.  The WiFi is fine on a laptop and a tablet.  I am not able to log into the router (won't accept my password).  Tried resetting the router and restarted the computer - no change.  I have a Netgear Nighthawk AC1900, Model R7000.  What can I do?

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David FavorFractional CTO
Distinguished Expert 2018

Rodger ReedyProgram Manager


I have been wrestling with this for a couple of hours.  Now, just as I post this question, both phone connected OK.  However, still having trouble looking into the router settings via the Netgear Genie.
Distinguished Expert 2018

Did you ever take the time to update the firmware? I usually recommend that people reset to factory, upgrade the firmware, then set everything back up fresh (*not* from a backup). That clears a lot of issues.

You also will want to make both phones forget the network before reconnecting. (I am also assuming that they work fine on other networks) Also make sure their software is up to date.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

How is your cell phone connected to the router?

On the computer, delete the cell phone connection profile, restart and try making another one.

Less like if all else is well, run a TCP/IP Reset and DNS Flush.

Open cmd.exe with Run as Administrator
Then: netsh int ip reset c:\resetlog.txt
Then: ipconfig /flushdns
Then: restart the computer
I had so many problems with the AC1900's, I kept hoping one day Netgear would release a patch that worked, but I could never get it.  Some computers/phones were fine, others were a nightmare.  I was reading somewhere (could be EE) that their stuff was just not compatable with some wifi nic chipsets.  Seemed reasonable to me.

I started swapping out for Asus ones.  I use the Asus RT-3200 now, it's like 180 or so on sale.  I know thats not an answer to the question, but it's my two cence.

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