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brian ramos

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incompatible black ink cartridge error when putting in new black ink

I put in back the old black cartridge and seeing the same error.

it is hp deskjet 3510. had it around 4 years. is it dead now ??
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brian ramos

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didn’t try cleaning it but they are genuine ink
Is it worth trying a new Black cartridge?

Try watching this video to clear the error

https://www.youtube.com/watch?v=VSL-MRHtJbI