I cannot open Word 2016 hyperlinks with Internet Explorer

José Perez
José Perez used Ask the Experts™
on
I cannot open Word 2016 Hyperlink with Internet Explorer.
I have a word document with a hyperlinked text that points to a pdf document (see attached). I want this link be opened from public visitors.
The link works if I have configured Google Chrome as my default browser, but visitors have different browsers so it is not a solution to change the default Browser that opens the link.
Any Ideas on how to fix it?
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Daniel PineaultPresident / Owner CARDA Consultants Inc.
Distinguished Expert 2018

Commented:
There's no attachment.

If the default browser in IE, what happens exactly?  This may have to do with IE's security level/settings and since you have no control over each user's security settings, I doubt there is little you can do to address this issue without migrating your Word Document to an HTML page and then setting the links to open in a new window or Download...

Author

Commented:
Attached. Sorry.
Word-Hyperlink.docx
Hi,

This will open the user default browser, you have no control on that....
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Author

Commented:
I am still investigating this issue and I have notice that Internet Explorer cannot open/download that link because it converts "http" to
"https" automatically... so, is it possible to open a word hyperlink exclusively as http? or any other idea? Please.
Hi,

this is a browser settings that user would need to change
 Tools-->Internet Options
--> advance
then tick the boxes of use HTTP 1.1 and the next box

and at the bottom verify  SSL if they are checked uncheck them

that could fix the problem

But this is browser and user settings, they may want to force HTTPS for security reason

Author

Commented:
Thanks a lot.

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