key success factors & pitfalls to avoid in implementing ERP for 1st time

sunhux
sunhux used Ask the Experts™
on
We have separate systems currently for Procurement (a Cloud Saas), HR (a Cloud SaaS)
& Finance (an on-prem Oracle E-Business_Suite).

There's proposal from snr management to move to a single ERP, replacing all the
disparate systems.

Q1:
What are the key factors to achieve success in adopting a single ERP

Q2:
What are the pitfalls to avoid?

Q3:
Heard a consultant & another colleague sharing their past experiences
& would like to validate it here with EE members' experiences:

a) Minimize customizations & adapt work processes to the new ERP
    system rather than customize ERP system to adapt to the old work
    processes : anyone disagree with this?

b) Crucial to get a good PM & implementation consultant with good
     track record & not out to sell their ERP solutions only

c) staff must be positive to adopt & adapt

d) resources / bandwidth / learning capacity  of staff

e) compatibility of existing systems' data to be migrated over to
    the new system;  otherwise have to rekey in most data

f) our auditor who worked in one such past ERP implementations
   commented that mapping & matching the roles/functions of
   staff to the new ERP system is crucial
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Database Administrator
Commented:
I'll respond to some (not all of your questions):

"Q2:  What are the pitfalls to avoid?"
Don't try a complex implementation without help from an organization that has helped others successfully implement this solution before.  Make sure that they don't just do the minimum amount of work to get your organization and processes compliant with the new system, but that they also help your organization understand and take advantage of the strengths of the new system, and help you work around the weaknesses, limitations and/or gaps in the new system.

"a) Minimize customizations & adapt work processes to the new ERP system rather than customize ERP system to adapt to the old work processes..."
That is exactly what the big ERP vendors recommend.  If you believe that they have your organization's best interest at heart, and if you believe they actually deliver "industry best practices", then this is good advice.  If however you believe that your organization may have some unique business processes that may give you a competitive advantage now, changing your business to match an "off the shelf" solution, may be costly in the long run.

"b) Crucial to get a good PM & implementation consultant with good track record & not out to sell their ERP solutions only."
Yes, you need a good Project Manager, ideally one with experience implementing this particular solution.  And you want an implementation consultant (or organization) interested in the long-term health of your business, not just in their short-term revenue.

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