Exchange 2013 OWA Password Reset from Mobile Device Issues

Brandon Miller
Brandon Miller used Ask the Experts™
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I need to allow mobile users, iPhone and iPad users the ability to reset their passwords in OWA. I have verified the OWA Virtual Directory has the password change setting enabled but I am still unable to change my password from OWA on a mobile device.
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MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Hi Brandon

I don't think you can change the passwords directly in an email mobile app. Depending on the app. (I am not an ipad/iphone user)
What will work is to connect to the OWA WEB via Browser from any mobile device and then use the OWA Webinterface. Top right - my account - security - change password.

regards
Thomas

edit: exactly the link MAS provided above (seen after my response)
Brandon MillerSystems Administrator

Author

Commented:
"What will work is to connect to the OWA WEB via Browser from any mobile device and then use the OWA Webinterface. Top right - my account - security - change password."

That was my question when I access OWA from a mobile device on a mobile browser, I go to options and the reset password option is not available. I have it set in the settings on the virtual directories to allow password changes on OWA but the option is not available when I browse to OWA from a mobile device browser.
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ah..In the Mobile browser, I can check "show desktop website" (android chrome). Then I get the same view as with a full browser. Have you tried that? maybe OWA limits something when using mobile device view.
Brandon MillerSystems Administrator

Author

Commented:
Thanks that did the trick.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
For mobiles it will not work on all browsers.  Please try with Opera browser in Android you can see exactly same as OWA in IE.

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