Our DNS hosting provider is refusing to add an Azure IP to our DNS zone
Our DNS Host
The reply back I got back was that 'we are not your authoritative DNS host for this IP'. The odd thing is that they added other Azure IPs into our DNS zone fine in the past. So, I have a couple of questions about this.
1. We have used the very same Azure IP address for another website fine - our DNS hosting provider never refused to add that A name entry into our DNS zone...we have several other Azure IPs they have entered in for us as well.
2. Shouldn't a DNS hosting provider be able to enter in any public IP for an A name record that we request, regardless of who owns the IP?
If anyone can shed some light on this that would be wonderful. I'm not a DNS expert by any means. Just trying to get an external-facing website published. I tried contacting our DNS hosting provider account manager but got voicemails.
The reply back I got back was that 'we are not your authoritative DNS host for this IP'. The odd thing is that they added other Azure IPs into our DNS zone fine in the past. So, I have a couple of questions about this.
1. We have used the very same Azure IP address for another website fine - our DNS hosting provider never refused to add that A name entry into our DNS zone...we have several other Azure IPs they have entered in for us as well.
2. Shouldn't a DNS hosting provider be able to enter in any public IP for an A name record that we request, regardless of who owns the IP?
If anyone can shed some light on this that would be wonderful. I'm not a DNS expert by any means. Just trying to get an external-facing website published. I tried contacting our DNS hosting provider account manager but got voicemails.
ASKER
Thanks, noci - yes, it's a subdomain of the domain we host with them. This is all very odd...
ASKER
Found out the issue - I didn't state the DNS zone in the email request to our NOC and they thought I wanted to add it into the Azure DNS.
ASKER CERTIFIED SOLUTION
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Or change your NS records via host once to ClouDNS.net then manage it yourself
https://www.cloudns.net/
https://www.cloudns.net/
ASKER
Looks like I didn't specify our DNS zone...it was a mistake on my part. They were able to add the name records after I specified our DNS zone.
2) actually it depends....
All dns queries start at . (no name), the you get to the root servers ... (try: dig . ns)
those give the NS servers for .org., .net., .com., ...
then when YOU have domain example.org. with your DNS provider, and someone else has example.com. then your DNS provider cannot help you for serverx.example.com. the can only help you for serverx.example.org. As they are your provider for that name.
So it depends on what name you want to handle them... it needs to be a subdomain of the domain name you host with them.
Reverse lookups are another thingy, those need to be handled by your connection provider (might be the same entity).