Remote worked cannot VPN today

wfcrr
wfcrr used Ask the Experts™
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One of our remote workers has been VPNing every day, but today their IP address changed and now they cannot VPN.  We use a Zyxell router and I have it set so that only IP addresses I list and approve are able to log in.  I added the employees new IP address, but they still can't VPN.  

What should I look at, either on their machine or on ours?
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Commented:
We use a Zyxell router and I have it set so that only IP addresses I list and approve are able to log in.  I added the employees new IP address,

You many need to restart the router.  That is what I would do

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Commented:
I might try that after everyone is gone for the day.

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