Microsoft Dynamics GP: Word Template Formatting for Multiple Lines of Businesses

Hello:

Is "Blank" the only type of Sales Order Processing invoice that can print to Word template format?  I noticed that, if you choose "Other", GP does not seem to let you print an aesthetically pleasing looking document in either Template or Standard format.

Secondly, with being tied down to that one Blank format, is there any way of modifying the invoice for multiple lines of business?

Let me see if can explain.  One set of customers needs to have the sales invoice displaying one way, while the other sets of customers need to have the sales invoice displaying differently.

Can this be done out of the box?

Thanks!

John