We have a VM host that runs two server machines. The first is the DC/FS and it works great. The second machine is a terminal server. It constantly is freezing on the users and it is getting frustrating. Here is some info:
Host machine is running Server 2016 Standard. Its specs are:
HPE Proliant DL380 G9
Xeon E5-2620 v3
RAID 10 for the virtual disks
Server is stable, no issues.
The host machine allocates a large portion of RAM to the DC and the TS. The DC currently has 8GB and 8 virtual processors. The TS has 10GB RAM, and also 8 virtual processors. Originally I had the TS with less RAM and processors, but in trying to fix the freezing issue, I increased the resources. I plan on bringing them back down.
The TS has only 3 users signing in. They use the same domain account to log in to the server. The TS is configured to allow the same user to log in multiple times. It is light usage. The TS exists to run only one program. While using that program, the users may open Word or Adobe, but not much of anything else. About 4 or 5 times a day, the server just stops responding to that user. The other users logged in do not experience the same. It will just spin and spin. The remote connection never breaks. Frustrated, they just click the x on the top blue ribbon, and re-log back in. Then its totally normal until it freezes again.
During the freeze, the internet is working normally, the others users aren't affected. A VPN is configured between this remote office and the main office. I've checked through the event logs, and there is nothing that I can find that would indicate the issue.