VPN or Remote Desktop setup for consultants
Many of our employees perform consulting work for various companies at a time. Usually the customer provides our employee with a logon to their company and a VPN client or RDP login to their network. Our employees become confused with the logins and print services and other issues. From a security perspective, we have to make exceptions for non-standard software to download the customer's VPN software if they do not have a clientless connection for our employee to use.
I am wondering how other handles companies handle this use case or if you have any recommendations to simplify this. The only thing I can think of is placing each customer's VPN connection on an encrypted USB and have our employee work off of it or if it would be worth the $$ and effort to invest in thin clients and create a desktop image for each client?
As always, your thoughts and expertise are greatly appreciated.
Steph
I am wondering how other handles companies handle this use case or if you have any recommendations to simplify this. The only thing I can think of is placing each customer's VPN connection on an encrypted USB and have our employee work off of it or if it would be worth the $$ and effort to invest in thin clients and create a desktop image for each client?
As always, your thoughts and expertise are greatly appreciated.
Steph
ASKER
Not an option because the customer specifies how the user will connect due to the regulatory requirements the customer must follow.
Hmmm: We have a problem because our customers dictate how we access them.
{Any Suggestion to move forward}
This won't work because our customers dictate how we connect to them.
Your security is just as important as theirs, you are providing a service, either let them dictate what you do and stop complaining about it. Or devise a policy of what/how you will provide remote support services.
My company look after hundreds of different clients, those that we don't have direct access to, have a monitoring/remote agent installed on their machines it's part of their SLA, and pre-requisite of us providing support.
How do you think Microsoft, Citrix, VMware, Cisco etc provide remote support? When was the last time YOU logged a call to an external support vendor, and YOU dictated how they provided that support?
</P>
{Any Suggestion to move forward}
This won't work because our customers dictate how we connect to them.
Your security is just as important as theirs, you are providing a service, either let them dictate what you do and stop complaining about it. Or devise a policy of what/how you will provide remote support services.
My company look after hundreds of different clients, those that we don't have direct access to, have a monitoring/remote agent installed on their machines it's part of their SLA, and pre-requisite of us providing support.
How do you think Microsoft, Citrix, VMware, Cisco etc provide remote support? When was the last time YOU logged a call to an external support vendor, and YOU dictated how they provided that support?
</P>
ASKER
The difference is the type of work - these are not support issues, these are short term engagements where we access their network to view data and run analysis. They have hired us and the terms of the engagement state we will use their access requirements. You know how that goes, sales agree to anything and IT is left to figure it out!
ASKER CERTIFIED SOLUTION
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