Can user get Caller ID and Connect Answer Machine to a DID/DOD line

computerlarry
computerlarry used Ask the Experts™
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The user lives in an apartment complex that provides phone service as part of the rent. They were able to connect their Panasonic wireless home phone with 3 stations to this system.

However, even though the wireless phone receives calls, the caller ID isn't working.  Most inbound calls show the ID as DID/DOD.  Outbound calls show the town or just the phone number.  I called my iPhone, and my iPhone recognized the number as being on my contact list, and thus showed the name.

In addition, the answering machine built into the main station usually doesn't pick up.  Management said that an answering machine should work.  The Panasonic HAS an answering machine.

Is there anything we can do to get the caller ID and answering machine portion of the Panasonic phone working?

Thanks.
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Distinguished Expert 2017
Commented:
It depends on what the pbx configuration is in terms of whether it is passing the caller ID.
The same is the case on the outgoing call, the pbx configuration dictates what it sends as the caller ID on the outgoing call.

There is nothing you can do to change that behavior, though you can ask.

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