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Avatar of Charalambos Zenios
Charalambos Zenios

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Vtiger not sending automated emails

On vtiger 7 (hosted on debian server), the workflows are not sending emails.

The email settings are correct because i can send emails manually.

Any suggestions on what I can look at and change?
Avatar of David Favor
David Favor
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You'll approach this by debugging your outgoing mail, so...

1) Provide the output of the following command to show what MTA you're running.

ps auxwwf

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2) Describe if you're sending mail natively through your MTA or you're using a Mail Relay service, like MailGun.

3) Next step will be to get into your MTA logs to determine what errors are being thrown.

Tip: Your MTA logs will describe the exact problem.

Note: If you're using a native MTA, this requires you to setup your SPF + DKIM DNS records correctly + run your own internal DKIM signing facility, like opendkim... else... all your mail will leave your machine correctly, then be blocked by every major mailbox provider (Google, Oath/Yahoo/AOL, Prodigy, many more).

Note: If setting up SPF + DKIM is new to you, use a Mail Relay service like MailGun.
Did yuo try to trigger by running vtigercron.bat.
You can find vtigercron.bat in intalledfolder\vtiger\cron
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