Need Help with MAJOR Website problems!

RadioGeorge
RadioGeorge used Ask the Experts™
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Something has happened to radiogeorge.com that is wreaking major havoc.

A couple of days ago, when I went to a page to start music playing for that "channel," the jukebox image was not appearing and instead, there was a notice that said "Adobe Flash Player is blocked."
 
This has never appeared before and with no "how-to" for a site visitor to unblock the player, will certainly result in a huge egress of visitors to the site.

When I tried a page in the Smooth Jazz section, clicking on a channel link resulted in a popup for DOWNLOADING the page, which is .htm!

I called my web host server, Hostmonster, and the tech I spoke with was basically clueless, asking about WordPress and seemingly not comprehending my reply that the site was built (by me) in HTML (using Front Page).

I am very anxious about this since I have accounts that are paying to be included in the operation.

Also: I recently had some coding work done to ultimately replace the Flash players since Adobe is pulling the plug next year. I had a page set up with the new replacement player, and was pleased to see that it also worked if you brought up the site on a cell phone. However, that has stopped working as well, as of the day before yesterday.

This is a fairly desperate situation, so if you can say specifically what this is and what need to be done to fix it, I would very much appreciate hearing from you here on Experts Exchange.
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I believe that Chrome, now by default blocks Flash and you have to change a setting in the Chrome Settings.  However, someone that knows better than me will come along and answer.
Fractional CTO
Distinguished Expert 2018
Commented:
1) Adobe Flash is automatically blocked in many browsers as it's been broken forever + due to be deprecated/retired/dozed into the ground.

https://theblog.adobe.com/adobe-flash-update/ provides details.

Late 2020 is when Flash will die for good.

2) This has never appeared before and with no "how-to" for a site visitor to unblock the player, will certainly result in a huge egress of visitors to the site.

Correct.

I noticed a recent version of Chrome blocks Flash automatically, be default.

3) I called my web host server, Hostmonster, and the tech I spoke with was basically clueless, asking about WordPress and seemingly not comprehending my reply that the site was built (by me) in HTML (using Front Page).

This has nothing to do with your hosting.

This has to do with browsers being sensible, so fixing this is outside your control.

4) Summary: Likely all browser releases over the next few months will block Flash by default.

Adobe began stating this several years ago.

The fix is to switch to a non-flash Jukebox/Player.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Aside: You have another problem with your site.

Your site returns 200 (Apache success) + content for...

http://RadioGeorge.com
http://www.RadioGeorge.com
https://RadioGeorge.com
https://www.RadioGeorge.com

Open in new window


Google stopped allowing this years ago.

1) For HTTP returned content, eventually anyone visiting your site will get a suspicious site warning, just like a Malware infested/serving site.

2) Your site is taking a huge SEO penalty hit for the above 4x links returning content, rather than correctly redirecting to HTTPS.

The fix is to change your site to do do correct HTTPS redirect, if SEO matters to you.

Fix list.

http://RadioGeorge.com     -> 302 -> https://RadioGeorge.com
http://www.RadioGeorge.com -> 302 -> https://RadioGeorge.com
https://RadioGeorge.com    -> 302 -> https://RadioGeorge.com

Open in new window


The net effect of these redirects is only one of your URLs returns a 200 + content.

All other URLs redirect to the HTTPS bare domain (no www host) for your site.

This simple change can have a profound effect on SEO... if all other on page SEO factors/signals are correct.
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RadioGeorgeOwner/Programmer

Author

Commented:
Reply to David F:

1. The Chrome blocking Flash automatically does explain a big part of the problem.

2. My web host server does indeed play a part in this. I grew tired of waiting for a return call and spoke with a sales manager who by sheer chance happened to have enough technical expertise to essentially point out that pages built with Front Page will soon be 100% dead, thereby confirming your summary comment on sites blocking Flash by default.

3, I really appreciate your comment about the SEO situation.

I will wait awhile for other responses before closing this question out.
Hi,

Your website is very old, so I recommend you to redo it using HTML5 and Bootstrap.
There are cheap template on Themeforest that you can use to save a lot of time and get a nice looking website.
Some are specialized for music and videos and have nice html5 player ready to use
https://themeforest.net/category/site-templates?term=music

If the music come from a music provider, they probably have a HTML5 player to embed or some API that you can use.

Good luck
RadioGeorgeOwner/Programmer

Author

Commented:
While I get the site re-done, Is there any way I can get A player to work to play the audio? I tried unblocking Flash on two separate computers (Windows 10) and the players are just not working.

I am NOT a tech, but would like to be able to get some type of temporary fix going.
Hi,

you can use the audio tag
documentation https://developer.mozilla.org/en-US/docs/Web/HTML/Element/audio
<audio controls>
  <source src="horse.ogg" type="audio/ogg">
  <source src="horse.mp3" type="audio/mpeg">
</audio>

for video: https://developer.mozilla.org/en-US/docs/Web/HTML/Element/video

Your page will need the
 <!DOCTYPE html>

Open in new window

<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<title>Title of the document</title>
</head>

<body>
Content of the document......
<audio controls>
  <source src="horse.ogg" type="audio/ogg">
  <source src="horse.mp3" type="audio/mpeg">
</audio>
</body>

Open in new window

</html>
RadioGeorgeOwner/Programmer

Author

Commented:
Thanks especially to David. I have implemented a different player recommended by my freelance tech guy and that has solved the problem for the most part.

Additional note about Hostmonster, my site host. They offer free technical support rather than just hosting, and have been very good about technical issues until recently. Apparently they are outsourcing much of the work, and the people they are using have thick accents (on poor phone connections) that make conversing pretty much impossible (and I KNOW accents, as the son of a foreign parent). Also, if it's not a very simple question, they're stumped. And the wait time is always quite long. They used to be my go-to for all things technical about my site hosting but that has changed big time over the last two years. "Hosting and tech support?"  Not any more.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
You're welcome!

Glad you got your site working again!
David FavorFractional CTO
Distinguished Expert 2018

Commented:
About HostMonster... It's been acquired by the dreaded EIG, so your support will now become absolutely useless.

Search EE for many questions/comments about the EIG model... which in summary...

1) Buy a good company.

2) Fire all the good support staff.

3) Use incompetent EIG support staff.

4) Run the good company into the ground taking payments till clients leave out of frustration.
RadioGeorgeOwner/Programmer

Author

Commented:
WOW! I did not know about EIG! No wonder I had such a hard time on the phone with the tech help (and I majored in Speech in college!)

Any recommendations for other hosting firms I should consider?
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Yep.

So you use to talk with HostMonster support.

Now you're talking to EIG support.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
About hosting.

Your Whois entry suggests you've been in business for 15+ years, so my guess is you'd probably prefer some sort of fast + stable + secure hosting.

I'll PM you to pass along my suggestions.

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