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Should I order the new IPhone 11 through Apple or through my carrier?

Hello Phone Experts!

I recently purchased an Android smart phone, and I really love it. A friend of mine would like to also upgrade her phone and would prefer to upgrade to an Apple IOS phone. Specifically to one of the newest Apple 11 phones. She is very familiar with the IOS interface since she also has an Ipod touch, so that explains her favoritism of Apple.
So we are wondering, should she order her IPhone 11 online through Apple corporation, or should she instead place an order through her current carrier who is horizon? I also imagine she could also buy it through Best Buy. Anyway does anyone have any advice on the best approach to purchasing the phone?
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