Dave Denoy
asked on
How can I genersate a new QC code for MS Authenticator?
I removed my account from the authenticator app on my phone per MS's instructions. Now when I try to add it back, it wants to scan a QC code. How do I get a new code? MS isn't helping much and I'm locked out of my admin account
Go to the MFA/SSPR registration page and choose the relevant option (Authenticator app): https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-add-work-school-account
ASKER
Microsoft sent me the same thing but scanning the QC Code gave an error... already been used. Ultimately, after escalation, we ended up inside Azure AD where we removed MF authentication and I was finally able to sign into my account again. Thanks for your help
ASKER
we ended up inside Azure AD where we removed MF authentication and I was finally able to sign into my account again.
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ASKER
Thank you, Rajkumar.
Eventually MS support got me to the Azure AD settings where it was finally turned off.
Eventually MS support got me to the Azure AD settings where it was finally turned off.