Removed partnership from Exchange to add new phone for Email

Andrew N. Kowtalo
Andrew N. Kowtalo used Ask the Experts™
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Hi gents I have a user with a new mobile device (Phone) trying to setup his email.   However when he tries to add the account he gets this error.

You have 10 phone partnerships out of the maximum allowed 10 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do so, sign in to Outlook Web App, click Options > Phone > Mobile Phones, and delete any unused partnerships.

The company runs an old Exchange environment (2003) and he does not have the privileges to do this himself.  Can someone advise if this is an active sync issue and specifically on the back end I can do this for him?  Or get a list of devices and send them to him and let him choose which ones to remove?  Thanks.
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Pete LongTechnical Consultant

Commented:
Are you sure its Exchange 2003? We did have mobile support then but it was a bit bobbins?

>>The company runs an old Exchange environment (2003) and he does not have the privileges to do this himself.

He only needs to be able to login to OWA? get his password and do it for him? if its 2003 the URL will have /exchange on the end of it not /owa

In fact hang on.............

Thought so, No Phone options at all (I keep a extensive library of test machines!)

owa
Willing to bet its probably (at least) Exchange 2007 SP3?

owa phone


Regards

</P>
Support Center Engineer
Commented:
I found it in the EMC console and removed old devices he's all set.
Pete LongTechnical Consultant

Commented:
Nice, what was the syntax you used (for the sake of the question) in case anyone else googles it and ends up here?

</P>
Andrew N. KowtaloSupport Center Engineer

Author

Commented:
Well done Pete.   The devices were located in the EMC 2010 under phone and used the GUI to remove them.
Pete LongTechnical Consultant

Commented:
Ah cheers Andrew glad you got sorted.

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