Notebooks' external monitor not display Netflix

jana
jana used Ask the Experts™
on
Hi,

Strange thing today.  My computer monitor messed up and just replaced it with a temp monitor.  All works fine but Netflix won't.  It gives error:

Error code: U7361-1255-C00D7159

Open in new window


When searching the error, I have:

Netflix Error H7361-1255-C00D7159
If you experience the error code H7361-1255-C00D7159 on your computer, it's typically caused by using an unsupported video output method, such as a Wireless Display Adapter. Netflix is only compatible with video output methods that support content protection (DRM). To immediately stream on your computer, follow the troubleshooting steps below. To successfully watch Netflix through a video output method, contact your device manufacturer to learn which devices support DRM protection.

The strange thing is that I only change the monitor.  If I move the Netflix apps to the notebook (my computer is a notebook with an external monitor connected), it works, so it seems it's the monitor.

The setup is:
- the notebook has an USB connector
- in that connector is a Insignia USB to Hdmi and an USB cable connected to the monitor.  I had this same setup with my old monitor.

Please let me know whats going on or is it a configuration.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
Either the monitor is old and didn't have HDMI DRM yet, or it has but communicating its abilities with the USB to HDMI makes this information "disappear". You can try a monitor again, similar to the one you had.

Author

Commented:
They both has HDMI.  

The one in repair or that messed up is:
Samsung 40" LED HD TV (I think is 2012)
Model UN40D5550RF
AC100-240/60hz/100w

The one with the Netfilix problem is:
Panasonic 32" Direct LED HDTV (year 2013)
Model TC-L32B6L
110 - 220 V- 50/60 Hz 65 w

(I don't have another monitor)

Commented:
The chances are higher for the HDMI DRM disabled Netflix message, if you don't use a monitor, but a TV (and both of them are TV's). Since you don't have another monitor, you'll just have to wait till the repair is done.
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
Don't understand, what's DRM  and aren't both units HDMI?  (sorry for my ignorance, can u explain)
Commented:
Both units are HDMI. But like anything tech, there are versions and methods that change over time. A higher version HDMI (v1 vs v1.4) for instance, is the difference between HD capable, or 4K capable.
Between all the HDMI versions and methods, there was also DRM (Digital Rights Management) introduced, so that there couldn't be HDMI recorders to record a DVD or BluRay film easily by just using a splitter and a recording device.
Your second TV does NOT adhere to this standard (or it does, but the USB > HDMI converter didn't pass it on), and that's why Netflix says, NO GO, YOU MAY COPY ALL MY CONTENT.

Author

Commented:
Thank you very much! Fully understood!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial