Ricoh MP C5503 email setup - denied

PAMurillo
PAMurillo used Ask the Experts™
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Guys,
I have a client with a Ricoh MP C5503 that I am trying to set up with scan-to-email. Because the Ricoh only provides SSL encryption, I set up a free Juno email account dedicated to the printer.  So we are on the same page, here's where I put what:
Device Management > Configuration
Under 'Device Settings' section
Click: Email
-Administrator E-mail address: (email@juno.com)
-SMTP Server Name: smtp.juno.com
-SMTP Port Number: 465
-SMTP Authentication: On
  -SMTP Email Address: (email)@juno.com
  -SMTP User Name: (email)@juno.com
  -SMTP Password: (password)
  -SMTP Authentication: Auto-select

I also tried:
Under 'Device Settings' section
Click: Email
-Administrator E-mail address: (email@juno.com)
-SMTP Server Name: smtp.juno.com
-SMTP Port Number: 25
-SMTP Authentication: Off
  -SMTP Email Address: (email)@juno.com
  -SMTP User Name: (email)@juno.com
  -SMTP Password: (password)
  -SMTP Authentication: Auto-select

My client is using Google Fibre as their ISP. One of my tech friends who works a Ricoh service says the issue is Google Fibre blocks access to any DNS other than the local IP pointing to the Google Fibre Gateway. I confirmed this as I set up the Ricoh with:
DNS 1: 192.168.1.1 (the Google Fibre Gateway) - Test Successful
DNS 2: 8.8.8.8 - Test Unsuccessful
Or DNS 2: 1.1.1.1 (Cloud Flare) - Test Unsuccessful
Or DNS 2: 1.0.0.1 (Cloud Flare) - Test Unsuccessful
He says that if I can figure out what DNS server Google Fibre is using to insert that into DNS 2, but I am not having any luck. I assume Google Fibre purposely cloaks the IP address.

At this point, I assume my issue can be solved by adding a DNS setting for DNS 2 or DNS 3 that won't get shunted by the Google Fibre gateway.

I am open to suggestions.
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Commented:
You can just use DNS1, as that's successful. There's NO NEED for DNS2 (because it's there as an input field, doesn't mean it's mandatory)

Also, if the printer has good error reporting (telling you on the screen, it's not sent), you can also use the IP nr of smtp.juno.com (it will only give errors if the IP ever changes, then just change it again).

Author

Commented:
@kimputer
I originally had only DNS 1 = 192.168.1.1. With that as the only DNS, the email-to-scan wouldn't send. I added an entry for DNS 2 for troubleshooting purposes. When I tried either 8.8.8.8, 8.8.4.4 (Google obviously) in DNS 2 and test the connection to either, it shows Test Unsuccessful. This tells me the Google Fibre Gateway is blocking these DNS addresses

You can see the queue of attempted email-to-scan documents. The Printer only says Waiting... for every attempted email-scan that is not successful with no other detail.

You are right, I can use the IP of smtp.juno.com, but then that means a service trip when the IP address changes. I need something more permanent.

I set up these type of large printers about 3-5x a month so this issue is a first for me.

Commented:
You should try to change it to IP first anyway to test it. Because I don't think it's a DNS issue, it more of an email SMTP issue. Only setting the IP address will tell you if that's true. If 192.168.1.1 is able to resolve the SMTP server address, it's really not a DNS issue.

Author

Commented:
@Kimputer
I will try it next time I am on-site, but I think it is very weird that no matter what DNS I enter for#2 or #3, they fail.
I have to re-affirm my friend who specializes in big printers was right; The Google Fibre gateway is blocking the DNS and will not permit the printer to resolve the Outbound server address. I have tried a variety of email accounts/systems. I also tried the IP addresses for multiple SMTP servers that corresponded to the email addresses I was attempting to setup.

My solution was to set up a Dell Optiplex 780 SFF. I wall mounted it with the rest of the data equipment and set up a scan-to-folder model. I then shared the 'Scan' folder to all the users.

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