We help IT Professionals succeed at work.

Crystal Reports refresh unresponsive

Tina K
Tina K asked
on
200 Views
Last Modified: 2020-03-13
I have a new user that connects to SAP Crystal Reports XI via remote desktop.  Crystal opens fine for him, but F5 and "Refresh Report Data" are unresponsive with no error displayed.  Save data with report is unchecked.  I can run the same reports with no issues.  
He is able to successfully refresh and run reports he has created, but nothing previously written.  I did have him open an older report and hit "verify database", but that had no effect either.
Is it possible that this is related the remote desktop connection rather than a setting or problem with Crystal?
Thanks!
Comment
Watch Question

√Čric MoreauSenior .Net Consultant
CERTIFIED EXPERT
Top Expert 2016

Commented:
there are some issues like this one, not sure if it is related to your specific case: https://answers.sap.com/questions/12558697/running-crystal-reports-on-windows-2012r2-remote-d.html
Tina KSystems Specialist

Author

Commented:
Thank you Eric - unfortunately this did not help.
Mike McCrackenSenior Consultant
CERTIFIED EXPERT
Most Valuable Expert 2011
Top Expert 2013

Commented:
WHere are the reports stored?

Were the reports developed in CR XI?

WHat is the full version v11.x.xx.xxx?

mlmcc
Systems Specialist
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION