Richard Smith
asked on
Exchange 2010, Outlook MailTips could not be retrieved
Hi,
I have spent hours looking at this issue that started for my users a couple of weeks ago,
In Outlook (we are still using 2010, with Exchange 2010) the users keep getting the message MailTips could not be retrieved
I have enabled Outlook logging, this is one of the mailtips logs:
2019/10/01 19:27:05.962: Attempting preferred URL
2019/10/01 19:27:05.962: Request to URL: https://exchange.domain.co.uk/EWS/Exchange.asmx
2019/10/01 19:27:05.962: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetServiceConfiguration
2019/10/01 19:27:05.962: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Header><ex12
2019/10/01 19:27:05.962: Sending request
2019/10/01 19:27:05.993: Request sent
2019/10/01 19:27:05.993: Response error code: 00000000
2019/10/01 19:27:05.993: HTTP status code: 0
2019/10/01 19:27:05.993: --------------------------
2019/10/01 19:27:05.994: There is an error in request/response.
2019/10/01 19:27:05.994: XML response:
2019/10/01 19:27:05.994: --------------------------
2019/10/01 19:27:05.994: XML response:
2019/10/01 19:27:05.994: Attempting secondary URL
2019/10/01 19:27:05.994: Request to URL: https://exchange.domain.co.uk/ews/exchange.asmx
2019/10/01 19:27:05.994: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetServiceConfiguration
2019/10/01 19:27:05.994: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Header><ex12
2019/10/01 19:27:05.994: Sending request
2019/10/01 19:27:06.024: Request sent
2019/10/01 19:27:06.024: Response error code: 00000000
2019/10/01 19:27:06.024: HTTP status code: 0
2019/10/01 19:27:06.024: --------------------------
2019/10/01 19:27:06.024: There is an error in request/response.
2019/10/01 19:27:06.024: XML response:
2019/10/01 19:27:06.024: --------------------------
2019/10/01 19:27:06.024: XML response:
These are the results of Test E-mail AutoConfiguration
I have checked Get-webservicesvirtualdire
Identity : AUC-EX-01\EWS (Default Web Site)
InternalUrl : https://exchange.domain.co.uk/ews/exchange.asmx
ExternalUrl : https://exchange.domain.co.uk/ews/exchange.asmx
My setup is
Exchange 2010
AD domain = AUC.local
Email domain domain.co.uk
DNS forward lookup zone
AUC.local
Exchange.domain.co.uk
I have spent hours looking at this issue that started for my users a couple of weeks ago,
In Outlook (we are still using 2010, with Exchange 2010) the users keep getting the message MailTips could not be retrieved
I have enabled Outlook logging, this is one of the mailtips logs:
2019/10/01 19:27:05.962: Attempting preferred URL
2019/10/01 19:27:05.962: Request to URL: https://exchange.domain.co.uk/EWS/Exchange.asmx
2019/10/01 19:27:05.962: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetServiceConfiguration
2019/10/01 19:27:05.962: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Header><ex12
2019/10/01 19:27:05.962: Sending request
2019/10/01 19:27:05.993: Request sent
2019/10/01 19:27:05.993: Response error code: 00000000
2019/10/01 19:27:05.993: HTTP status code: 0
2019/10/01 19:27:05.993: --------------------------
2019/10/01 19:27:05.994: There is an error in request/response.
2019/10/01 19:27:05.994: XML response:
2019/10/01 19:27:05.994: --------------------------
2019/10/01 19:27:05.994: XML response:
2019/10/01 19:27:05.994: Attempting secondary URL
2019/10/01 19:27:05.994: Request to URL: https://exchange.domain.co.uk/ews/exchange.asmx
2019/10/01 19:27:05.994: Request action: http://schemas.microsoft.com/exchange/services/2006/messages/GetServiceConfiguration
2019/10/01 19:27:05.994: Request XML: <?xml version="1.0"?>
<q:Envelope xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/"><q:Header><ex12
2019/10/01 19:27:05.994: Sending request
2019/10/01 19:27:06.024: Request sent
2019/10/01 19:27:06.024: Response error code: 00000000
2019/10/01 19:27:06.024: HTTP status code: 0
2019/10/01 19:27:06.024: --------------------------
2019/10/01 19:27:06.024: There is an error in request/response.
2019/10/01 19:27:06.024: XML response:
2019/10/01 19:27:06.024: --------------------------
2019/10/01 19:27:06.024: XML response:
These are the results of Test E-mail AutoConfiguration
I have checked Get-webservicesvirtualdire
Identity : AUC-EX-01\EWS (Default Web Site)
InternalUrl : https://exchange.domain.co.uk/ews/exchange.asmx
ExternalUrl : https://exchange.domain.co.uk/ews/exchange.asmx
My setup is
Exchange 2010
AD domain = AUC.local
Email domain domain.co.uk
DNS forward lookup zone
AUC.local
Exchange.domain.co.uk
seems your web request is not being completed, could you please ensure that the EWS URL is reachable from the user machine.
below URL should be reachable, try accessing it in OWA, post the auth you should get the XML.
https://exchange.domain.co.uk/ews/exchange.asmx
below URL should be reachable, try accessing it in OWA, post the auth you should get the XML.
https://exchange.domain.co.uk/ews/exchange.asmx
ASKER
Hi,
When accessing https://exchange.domain.co.uk/ews/exchange.asmx
I see a XML page, the url changes to /ews/services.wsdl
When accessing https://exchange.domain.co.uk/ews/exchange.asmx
I see a XML page, the url changes to /ews/services.wsdl
ok so the EWS is reachable and working... can you check if the mail tip appears on OWA?
ASKER
HKEY_CURRENT_USER\Software
Is not in the reg
Is not in the reg
ASKER
Works ok in OWA
so it's the local issue, probably could be corrupted OST, try a new outlook profile if not already tried.
ASKER
Hi,
I have created a new mail profile and setup a new test user, still the same message.
I have created a new mail profile and setup a new test user, still the same message.
to understand this in more details, is this limited to a few users or a large number of users seeing this issue ??
Also, is the autodiscover for the impacted users working fine ??
could you test if you are able to set up the out of office and delegates for the impacted user?
Also, is the autodiscover for the impacted users working fine ??
could you test if you are able to set up the out of office and delegates for the impacted user?
ASKER
Hi Sunil,
It happening to all my users.
When I created the new test account, Outlook found the details on 1st run, it was next, next, next, finish.
It happening to all my users.
When I created the new test account, Outlook found the details on 1st run, it was next, next, next, finish.
As Sunil updated,
Could you test if you are able to set up the out of office and delegates for the impacted user?
Could you test if you are able to set up the out of office and delegates for the impacted user?
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Does this registry key exists on your users machine? HKEY_CURRENT_USER\Software
If it is there backup your registry and delete this enthry and restart the machine.
For the MS source click here
Cheers